AltaPointe Health Systems
Join to apply for the
988 Crisis Counselor
role at
AltaPointe Health Systems . Responsible for connecting with people of all ages through 988 and the National Suicide Prevention Lifeline experiencing emotional distress and mental health crises, including those in high‑risk situations who may be actively suicidal. Assesses risk level, provides crisis intervention, and completes safety planning. Makes appropriate referrals to resources and/or emergency crisis responders and follows up as appropriate. Request and responses may include text and chat messages. Responsibilities
Provide crisis intervention and supportive counseling to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis. Complete risk assessments and safety planning to determine if individual is at risk for suicide and/or homicidal, and who may need an immediate response, which may include referrals to Law Enforcement, 911, and/or Active Rescue to maintain his/her safety or the safety of others. Provide outreach to contacts, including referral to medical or 911 services as needed. Coordinating and dispatching Mobile Outreach Team members to face‑to‑face evaluations. Manage interactions to ensure an appropriate level of support is provided in an efficient manner. Access resources to support and address needs, including referrals, psychoeducation, and services. Provides outreach and follow up as needed to caller/families regarding the person in need. Proficiently handles inbound call volume in contact center environment that demands providing a high level of service within standardized time constraints. Manages call times in an efficient and responsible manner. Able to finesse ambiguous situations presented by challenging callers. Proficient in work habits and time management skills. Meets attendance and punctuality standards. Supervision and Consultation
Consult with 988 Supervisor on any issues or questions. Seeks supervision and consultation as needed to actively enhance skills. Accepts and employs suggestions for improvement. Record Keeping
Able to assess, evaluate and document the response level appropriate for the situation. Documentation is complete, appropriate, comprehensive and supports safety planning. Documents in a timely, clear, legible, and concise manner. Completes crisis logs and reports within specified amount of time to ensure quality of services. Professional and respectful attitudes towards consumers, community, and co-workers
Treats/attends to callers with care, dignity, and compassion, including privacy and confidentiality. Delivers five-star customer service to both caller, community, and AltaPointe staff. Administrative and Other Related Duties as Assigned
Provides coverage as assigned/as needed (including holidays), attends staff meetings, and completes other duties as assigned in a timely manner. Follows AltaPointe policies, procedures, and professional code of ethics. Maintains current license/requirements for renewals (i.e. CEU’s), if applicable. Master’s degree in a behavioral health or related field, (2) a registered nurse licensed under Alabama law, OR (3) bachelor’s degree in human service field, social work or related field. Minimum of one (1) year of professional pre or post‑graduate experience in field is required. Providing direct or contact center services in mental health or human service setting, suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred. Experience, Competencies and Skills Required: Must be highly organized, capable of critical thinking, and have proven problem‑solving skills. Easily adapts to changes in a fast‑paced environment and able to simultaneously talk and type while gathering information and assessing; adept at remaining calm and professional during escalated situations or when handling difficult contacts; strong verbal, written and interpersonal skills; and comfortable working independently and as part of a team in a group environment. Knowledge in specialties (to be attained within six (6) months of employment)
Knowledge of mental health, suicide dynamics, and crisis and crisis interventions. Knowledge of HIPAA laws/regulations regarding protected health information. Knowledge of community and referral resources. Successful completion of Crisis Counselor training program. Seniority level
Entry level Employment type
Full‑time Job function
Health Care Provider Industries
Hospitals and Health Care Location
Fully Remote in Mobile, AL
#J-18808-Ljbffr
988 Crisis Counselor
role at
AltaPointe Health Systems . Responsible for connecting with people of all ages through 988 and the National Suicide Prevention Lifeline experiencing emotional distress and mental health crises, including those in high‑risk situations who may be actively suicidal. Assesses risk level, provides crisis intervention, and completes safety planning. Makes appropriate referrals to resources and/or emergency crisis responders and follows up as appropriate. Request and responses may include text and chat messages. Responsibilities
Provide crisis intervention and supportive counseling to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis. Complete risk assessments and safety planning to determine if individual is at risk for suicide and/or homicidal, and who may need an immediate response, which may include referrals to Law Enforcement, 911, and/or Active Rescue to maintain his/her safety or the safety of others. Provide outreach to contacts, including referral to medical or 911 services as needed. Coordinating and dispatching Mobile Outreach Team members to face‑to‑face evaluations. Manage interactions to ensure an appropriate level of support is provided in an efficient manner. Access resources to support and address needs, including referrals, psychoeducation, and services. Provides outreach and follow up as needed to caller/families regarding the person in need. Proficiently handles inbound call volume in contact center environment that demands providing a high level of service within standardized time constraints. Manages call times in an efficient and responsible manner. Able to finesse ambiguous situations presented by challenging callers. Proficient in work habits and time management skills. Meets attendance and punctuality standards. Supervision and Consultation
Consult with 988 Supervisor on any issues or questions. Seeks supervision and consultation as needed to actively enhance skills. Accepts and employs suggestions for improvement. Record Keeping
Able to assess, evaluate and document the response level appropriate for the situation. Documentation is complete, appropriate, comprehensive and supports safety planning. Documents in a timely, clear, legible, and concise manner. Completes crisis logs and reports within specified amount of time to ensure quality of services. Professional and respectful attitudes towards consumers, community, and co-workers
Treats/attends to callers with care, dignity, and compassion, including privacy and confidentiality. Delivers five-star customer service to both caller, community, and AltaPointe staff. Administrative and Other Related Duties as Assigned
Provides coverage as assigned/as needed (including holidays), attends staff meetings, and completes other duties as assigned in a timely manner. Follows AltaPointe policies, procedures, and professional code of ethics. Maintains current license/requirements for renewals (i.e. CEU’s), if applicable. Master’s degree in a behavioral health or related field, (2) a registered nurse licensed under Alabama law, OR (3) bachelor’s degree in human service field, social work or related field. Minimum of one (1) year of professional pre or post‑graduate experience in field is required. Providing direct or contact center services in mental health or human service setting, suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred. Experience, Competencies and Skills Required: Must be highly organized, capable of critical thinking, and have proven problem‑solving skills. Easily adapts to changes in a fast‑paced environment and able to simultaneously talk and type while gathering information and assessing; adept at remaining calm and professional during escalated situations or when handling difficult contacts; strong verbal, written and interpersonal skills; and comfortable working independently and as part of a team in a group environment. Knowledge in specialties (to be attained within six (6) months of employment)
Knowledge of mental health, suicide dynamics, and crisis and crisis interventions. Knowledge of HIPAA laws/regulations regarding protected health information. Knowledge of community and referral resources. Successful completion of Crisis Counselor training program. Seniority level
Entry level Employment type
Full‑time Job function
Health Care Provider Industries
Hospitals and Health Care Location
Fully Remote in Mobile, AL
#J-18808-Ljbffr