UI Health
Medical Office Associate - UI Health, Mile Square Health Center
UI Health, Chicago, Illinois, United States, 60290
Overview
Medical Office Associate - UI Health, Mile Square Health Center. Join to apply for the Medical Office Associate - UI Health, Mile Square Health Center role at UI Health. Job Details
Location : Chicago, IL USA Requisition ID : 1037533 FTE : 1 Work Schedule : Monday - Friday 7:30AM - 5:30PM, Some Saturdays Shift : Flex Days Number of Positions : 1 Workplace Type : On-Site Posting Close Date : 10/27/2025 Salary Range (commensurate with experience) : $27.94 - 32.09 / Hourly Wage About UI Health
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges. UI Health is dedicated to the pursuit of health equity. Responsibilities
Ambulatory receptionist duties for all staff, patients and visitors for multidisciplinary locations, including general reception, scheduling, patient registration, monitoring patient flow, and general department duties. Review insurance eligibility; confirm active coverage and correct plan in Epic PAM. Monitor and respond to E-Care Next worklist; resolve eligibility discrepancies and update PAM. Schedule patients in Epic Scheduling System and register patients in PAM; perform patient reminder calls and follow-up on missed appointments. Educate and assist patients with UI Health patient portal registration. Obtain authorization for treatment by contacting insurance companies and case managers; provide necessary documentation. Provide financial counseling services, including grant-funded application assistance, fee assessments, and sliding fee scale determinations as appropriate. Inform patients of billing procedures and guidelines; collect co-pays, deductibles, and fee assessments and enter charges in the system. Prepare daily receipt log and cash reconciliation; close out payment systems at end of day. Monitor work, provide input to supervisors, and assist in training as needed. Manage initial call intake for MSHC; route calls and messages to appropriate departments. Respond to complex inquiries about departmental services, policies, and procedures. Participate in orientation of new patients; distribute materials on policies, sliding fee scale, and hours of operation. Receive and route complaints; assist in resolving customer service issues and report feedback to appropriate personnel. Participate in cross-functional quality improvement and compliance efforts; coordinate access to services with related departments. Conduct inventory and order supplies; attend departmental meetings and registration forums; perform related duties and special projects as assigned. Qualifications
Minimum: High school diploma or equivalent. One year (12 months) of related experience or combinations of experience and education as described; healthcare facility experience involving receptionist duties, patient contact, and medical terminology is preferred. Graduation from an accredited medical secretarial or paramedical program (e.g., nursing assistant, medical assistant, medical secretary) is a plus. Preferred Qualifications
Bilingual (English/Spanish) preferred. To Apply
For fullest consideration, click Apply Now and fully complete all sections of the online application, including work history with duties, education, licensure, certification, and language sections. You may upload a resume, cover letter, certifications, transcripts, and diplomas within the application. After submission, changes are not possible without withdrawing and reapplying. Ensure the application is complete before the posting close date. Illinois residency is required within 180 days of employment. EEO Statement
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Applicants are encouraged to view required notices and posters for background checks, and other employment requirements through E-Verify. The university provides accommodations to applicants and employees upon request.
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Medical Office Associate - UI Health, Mile Square Health Center. Join to apply for the Medical Office Associate - UI Health, Mile Square Health Center role at UI Health. Job Details
Location : Chicago, IL USA Requisition ID : 1037533 FTE : 1 Work Schedule : Monday - Friday 7:30AM - 5:30PM, Some Saturdays Shift : Flex Days Number of Positions : 1 Workplace Type : On-Site Posting Close Date : 10/27/2025 Salary Range (commensurate with experience) : $27.94 - 32.09 / Hourly Wage About UI Health
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges. UI Health is dedicated to the pursuit of health equity. Responsibilities
Ambulatory receptionist duties for all staff, patients and visitors for multidisciplinary locations, including general reception, scheduling, patient registration, monitoring patient flow, and general department duties. Review insurance eligibility; confirm active coverage and correct plan in Epic PAM. Monitor and respond to E-Care Next worklist; resolve eligibility discrepancies and update PAM. Schedule patients in Epic Scheduling System and register patients in PAM; perform patient reminder calls and follow-up on missed appointments. Educate and assist patients with UI Health patient portal registration. Obtain authorization for treatment by contacting insurance companies and case managers; provide necessary documentation. Provide financial counseling services, including grant-funded application assistance, fee assessments, and sliding fee scale determinations as appropriate. Inform patients of billing procedures and guidelines; collect co-pays, deductibles, and fee assessments and enter charges in the system. Prepare daily receipt log and cash reconciliation; close out payment systems at end of day. Monitor work, provide input to supervisors, and assist in training as needed. Manage initial call intake for MSHC; route calls and messages to appropriate departments. Respond to complex inquiries about departmental services, policies, and procedures. Participate in orientation of new patients; distribute materials on policies, sliding fee scale, and hours of operation. Receive and route complaints; assist in resolving customer service issues and report feedback to appropriate personnel. Participate in cross-functional quality improvement and compliance efforts; coordinate access to services with related departments. Conduct inventory and order supplies; attend departmental meetings and registration forums; perform related duties and special projects as assigned. Qualifications
Minimum: High school diploma or equivalent. One year (12 months) of related experience or combinations of experience and education as described; healthcare facility experience involving receptionist duties, patient contact, and medical terminology is preferred. Graduation from an accredited medical secretarial or paramedical program (e.g., nursing assistant, medical assistant, medical secretary) is a plus. Preferred Qualifications
Bilingual (English/Spanish) preferred. To Apply
For fullest consideration, click Apply Now and fully complete all sections of the online application, including work history with duties, education, licensure, certification, and language sections. You may upload a resume, cover letter, certifications, transcripts, and diplomas within the application. After submission, changes are not possible without withdrawing and reapplying. Ensure the application is complete before the posting close date. Illinois residency is required within 180 days of employment. EEO Statement
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Applicants are encouraged to view required notices and posters for background checks, and other employment requirements through E-Verify. The university provides accommodations to applicants and employees upon request.
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