Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, AgreeYa Solutions, is seeking the following. Apply via Dice today!
Role/Title: Technical Writer Location: Santa Clara, CA 95054 Duration: 03 months Contract to possible extension Job Description The Digital Experiences team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Client s products and services. This individual contributor role will report into the Digital Experiences business unit and collaborate with the Performance, Education, and Knowledge (PEAK) team to create technical product documentation.
Key Responsibilities
Translate highly technical and complex information into easy-to-understand documentation for both technical and non-technical audiences
Identify and interview subject matter experts, product managers, solutions architects, and engineers to gather technical information about our products and processes
Create, update, and maintain a variety of content including installation and configuration guides, technical specifications, best practices, supportability, process enablement, technical blogs, and more
Utilize access to experts, labs, and research to ensure the technical accuracy and usability of our content
Use and improve development of templates, style guides, team process, and standards to maintain consistency across our content
Review and edit content submitted by multiple collaborators across the organization for grammar, style, and formatting to ensure the content adheres to our content style guidelines
Ramp up your skills in various tools such as WYSIWYG editors, DITA authoring tools, and ServiceNow
Create structured content using DITA principals, ensuring adherence to established information architecture, content reuse, and organizational standards
Maintain content for and manage multiple projects simultaneously, learn the products, and work as an integral part of the team
Collaborate with Learning & Development to align documentation with training
Qualifications
The right candidate is driven to deliver technical concepts as easy to understand and clear documentation for our users
You will need to be self-motivated, highly organized, attention to detail, and have what it takes to challenge the status-quo
You will leverage your skills and technical writing experiences to help build and maintain solutions in a growing Customer Experience (CX) organization that delivers incredible results
BS degree or equivalent practical experience in writing, content creation, or communication
Experience in technical writing of software, hardware, or related documentation
Superior command of writing, editing, proofreading, and verbal communication skills
Skilled at organizing and translating information into clear and concise written documentation for a global audience
Excellent command of the English language
Ability to deliver assignments and tasks through effective time management and clear communication
Ability to work independently, but also able to collaborate with other writers and developers with a positive attitude
Drive and passion to learn new technologies, process, methodologies, and applying those insights to iterative improvements
Maintain agility in a fast-paced and growing environment
Strong problem‑solving skills and the ability to think critically and anticipate needs
Enthusiasm for creating user‑centric documentation
Experience writing and editing in accord with a well‑defined style guide
Experience with document versioning and best practices
Strong relationship building and listening skills
Must be willing and able to work in an open office, team environment, in office 5‑day week
Basic knowledge of technical concepts and terminology is advantageous
Education
Bachelor s degree or equivalent in writing, content creation, or communication
Experience
5+ years of technical writing experience
Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet
Experience with DITA CCMS authoring Heretto CCMS
Experience with Oxygen XML Editor, and ZoominCDP (preferred)
Experience with ServiceNow Knowledge and Community offerings (preferred)
Background in networking and/or data storage (preferred)
Familiarity with version control systems such as Git (preferred)
Understanding of XML, XML Schemas, and DITA Architecture
Experience with Darwin Information Typing Architecture (DITA) environments including XML authoring tools, XML, XML Schemas, and Information Architecture
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Role/Title: Technical Writer Location: Santa Clara, CA 95054 Duration: 03 months Contract to possible extension Job Description The Digital Experiences team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Client s products and services. This individual contributor role will report into the Digital Experiences business unit and collaborate with the Performance, Education, and Knowledge (PEAK) team to create technical product documentation.
Key Responsibilities
Translate highly technical and complex information into easy-to-understand documentation for both technical and non-technical audiences
Identify and interview subject matter experts, product managers, solutions architects, and engineers to gather technical information about our products and processes
Create, update, and maintain a variety of content including installation and configuration guides, technical specifications, best practices, supportability, process enablement, technical blogs, and more
Utilize access to experts, labs, and research to ensure the technical accuracy and usability of our content
Use and improve development of templates, style guides, team process, and standards to maintain consistency across our content
Review and edit content submitted by multiple collaborators across the organization for grammar, style, and formatting to ensure the content adheres to our content style guidelines
Ramp up your skills in various tools such as WYSIWYG editors, DITA authoring tools, and ServiceNow
Create structured content using DITA principals, ensuring adherence to established information architecture, content reuse, and organizational standards
Maintain content for and manage multiple projects simultaneously, learn the products, and work as an integral part of the team
Collaborate with Learning & Development to align documentation with training
Qualifications
The right candidate is driven to deliver technical concepts as easy to understand and clear documentation for our users
You will need to be self-motivated, highly organized, attention to detail, and have what it takes to challenge the status-quo
You will leverage your skills and technical writing experiences to help build and maintain solutions in a growing Customer Experience (CX) organization that delivers incredible results
BS degree or equivalent practical experience in writing, content creation, or communication
Experience in technical writing of software, hardware, or related documentation
Superior command of writing, editing, proofreading, and verbal communication skills
Skilled at organizing and translating information into clear and concise written documentation for a global audience
Excellent command of the English language
Ability to deliver assignments and tasks through effective time management and clear communication
Ability to work independently, but also able to collaborate with other writers and developers with a positive attitude
Drive and passion to learn new technologies, process, methodologies, and applying those insights to iterative improvements
Maintain agility in a fast-paced and growing environment
Strong problem‑solving skills and the ability to think critically and anticipate needs
Enthusiasm for creating user‑centric documentation
Experience writing and editing in accord with a well‑defined style guide
Experience with document versioning and best practices
Strong relationship building and listening skills
Must be willing and able to work in an open office, team environment, in office 5‑day week
Basic knowledge of technical concepts and terminology is advantageous
Education
Bachelor s degree or equivalent in writing, content creation, or communication
Experience
5+ years of technical writing experience
Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet
Experience with DITA CCMS authoring Heretto CCMS
Experience with Oxygen XML Editor, and ZoominCDP (preferred)
Experience with ServiceNow Knowledge and Community offerings (preferred)
Background in networking and/or data storage (preferred)
Familiarity with version control systems such as Git (preferred)
Understanding of XML, XML Schemas, and DITA Architecture
Experience with Darwin Information Typing Architecture (DITA) environments including XML authoring tools, XML, XML Schemas, and Information Architecture
#J-18808-Ljbffr