Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are seeking a dynamic and experienced Client Success Lead to join our team. The ideal candidate will have 4‑6 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth.
What You’ll Do
Deliver a proactive client management strategy to encourage growth & retention with our merchant partners
Identify upsell and cross‑sell opportunities to enhance client value and devise strategies to capitalize on them
Provide prompt and effective support to address client needs and inquiries
Conduct regular performance reviews and gather client feedback
Collaborate with internal teams to resolve client issues and requests promptly
Stay abreast of industry trends and market developments to anticipate client needs
Collaborate cross‑functionally to execute strategies to support clients
Ensure alignment between client goals and internal priorities and deliverables
Demonstrate resourcefulness and flexibility in navigating changing environments
Maintain a thorough understanding of company products and services to provide accurate information and support to clients
What We Look For
Bachelor’s degree with at least 4‑6 years of account management experience, preferably in the financial technology industry
Excellent written and verbal communication skills
Strong interpersonal skills and ability to build rapport with clients and stakeholders
Self‑motivated, proactive, and able to work independently or as part of a team
Comfortable in fast‑paced, high‑pressure environments managing multiple priorities
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite
Knowledge of marketing technologies and e‑commerce preferred
Base Pay Grade H
Equity Grade 5
Employees new to affirm typically come in at the start of the pay range. We focus on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidised medical coverage, dental and vision for you and your dependants).
For sales roles, the range provided is the role’s On‑Target Earnings (“OTE”) range, which includes the annual base pay and the sales incentive target.
USA On‑Target Earnings (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000
USA On‑Target Earnings (all other U.S. states) per year: $88,000 - $128,000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Foremost roles have the flexibility to work remotely, but may occasionally be required to work out of our assigned office.
Benefits
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs and family‑forming expenses
Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use and storage of your personal information as described therein.
#J-18808-Ljbffr
We are seeking a dynamic and experienced Client Success Lead to join our team. The ideal candidate will have 4‑6 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth.
What You’ll Do
Deliver a proactive client management strategy to encourage growth & retention with our merchant partners
Identify upsell and cross‑sell opportunities to enhance client value and devise strategies to capitalize on them
Provide prompt and effective support to address client needs and inquiries
Conduct regular performance reviews and gather client feedback
Collaborate with internal teams to resolve client issues and requests promptly
Stay abreast of industry trends and market developments to anticipate client needs
Collaborate cross‑functionally to execute strategies to support clients
Ensure alignment between client goals and internal priorities and deliverables
Demonstrate resourcefulness and flexibility in navigating changing environments
Maintain a thorough understanding of company products and services to provide accurate information and support to clients
What We Look For
Bachelor’s degree with at least 4‑6 years of account management experience, preferably in the financial technology industry
Excellent written and verbal communication skills
Strong interpersonal skills and ability to build rapport with clients and stakeholders
Self‑motivated, proactive, and able to work independently or as part of a team
Comfortable in fast‑paced, high‑pressure environments managing multiple priorities
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite
Knowledge of marketing technologies and e‑commerce preferred
Base Pay Grade H
Equity Grade 5
Employees new to affirm typically come in at the start of the pay range. We focus on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidised medical coverage, dental and vision for you and your dependants).
For sales roles, the range provided is the role’s On‑Target Earnings (“OTE”) range, which includes the annual base pay and the sales incentive target.
USA On‑Target Earnings (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000
USA On‑Target Earnings (all other U.S. states) per year: $88,000 - $128,000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Foremost roles have the flexibility to work remotely, but may occasionally be required to work out of our assigned office.
Benefits
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs and family‑forming expenses
Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use and storage of your personal information as described therein.
#J-18808-Ljbffr