Arab American Family Support Center
Cultural Broker & Education Advocate
Arab American Family Support Center, New York, New York, us, 10261
Overview
JOB TITLE :
Cultural Broker & Education Advocate Employment Type: Full-Time. Reports to: Director of Compliance. Location: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx). Salary: $60,000 annually. About AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Cultural Broker & Education Advocate provides strategic advocacy as well as information & referrals for our constituents as they and their case workers navigate complex education, health, and social services systems across New York City. This role improves accessibility for clients and advocates for change in these systems. It builds key relationships and support networks with state & government entities and community-based organizations to assess or voice gaps in resources. It also provides efficient case and administrative support for the Preventive Services unit, including maintaining case files, updating referral information, and assisting with the upkeep of case records. A trauma-informed, culturally-responsive, and linguistically-appropriate lens is essential. A commitment to immigrant, refugee, and low-income communities is essential. The Cultural Broker & Education Advocate reports to the Director of Compliance and provides support across all five preventive programs on an as-needed basis. The Solution Based Casework (SBC) model is based on three theoretical foundations: family life cycle theory, relapse prevention / CBT theory, and solution-focused family therapy. Partnership with families in each case is critical to reducing risks; solutions should utilize prevention skills to achieve those goals. The Functional Family Therapy (FFT) model works with youth aged 11 to 18 who struggle with behavioral and/or emotional problems and have been referred by the juvenile justice, mental health, school, or child welfare system. As a strength-based model, FFT focuses on acceptance and respect and uses assessments and interventions to determine risk and protective factors related to the family and youth’s development. Primary Duties & Responsibilities
Information & Referral: Provide advocacy for clients by interacting with clients and human service agencies, resolving problems, and providing information. Field incoming calls to provide information and referral services, including intake, assessment, and referral. Provide excellent customer service. Submit all relevant information to Case Planners, Program Supervisor and/or Program Director. Assist Case Planners and Conference Facilitators in conducting case recommendation referrals as needed and as assigned. Maintain an accurate and thorough database of community resources. Provide feedback to the supervisor on efforts and outcomes. External Relations: Maintain key relationships with ACS, OCFS, DOE, religious and community organizations, and other preventive providers. Suggest improvements in Preventive Services to improve client accessibility navigating government systems. Coordinate with the Resource Development team to increase accessibility and visibility of AMENAMSA clients. Organize client and community meetings, workshops, and other forums. Strategize, coordinate and implement targeted outreach to community residents (e.g., outreach materials, informational sessions, targeted ads in ethnic media). Attend regular meetings and events as an ambassador of AAFSC. Case Support: Maintain case files and records in compliance with ACS standards and applicable laws; update HIPAA and consent forms, document case work, and prepare progress notes. Maintain internal/external databases (PROMIS, Connections, Apricot) and ensure notes quality, upload closing packets, and print notes, face sheets, and forms. Support SBC roles across units on rotating basis. Manage education advocacy for approximately 224 cases across all units and upload educational records into Connections. Proofread case notes for spelling, grammar, and content; review case files for proper documentation. Ensure files are complete prior to closing; assist with collateral contacts and documentation for case plans as needed. Submit ACS support requests as required. Participate in case conferences and home visits as assigned. Provide administrative support for surveys and program assessments; cover front-desk duties when needed. Prepare reports and paperwork for Preventive Services leadership. Take notes during PPRS meetings. Support Quality Assurance and cross-team data-driven improvements; ensure documentation complies with ACS and OCFS standards. Compile and organize client intake paperwork and forms. Other Duties: Maintain professional relationships with ACS and other service providers; collaborate with staff; respond to emails; manage calendars; participate in supervision meetings; and assist with audits as needed. Perform other duties assigned by Preventive Services Director. Qualifications Background & Position Requirements
Bachelor’s degree required. Two years of experience in child welfare and family services preferred. Familiarity with PROMIS and Connections preferred. Strong writing and communication skills required. Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Self-starter with the ability to work independently and in a team in a fast-paced, deadline-driven environment. Bilingual fluency in English and Arabic, Spanish, Urdu, Bangla/Bengali, or another language is a plus. Exercises discretion regarding sensitive personal and legal information. Job contingent on pre-employment background check and fingerprint clearance. U.S. work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. Powered by JazzHR
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JOB TITLE :
Cultural Broker & Education Advocate Employment Type: Full-Time. Reports to: Director of Compliance. Location: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx). Salary: $60,000 annually. About AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Cultural Broker & Education Advocate provides strategic advocacy as well as information & referrals for our constituents as they and their case workers navigate complex education, health, and social services systems across New York City. This role improves accessibility for clients and advocates for change in these systems. It builds key relationships and support networks with state & government entities and community-based organizations to assess or voice gaps in resources. It also provides efficient case and administrative support for the Preventive Services unit, including maintaining case files, updating referral information, and assisting with the upkeep of case records. A trauma-informed, culturally-responsive, and linguistically-appropriate lens is essential. A commitment to immigrant, refugee, and low-income communities is essential. The Cultural Broker & Education Advocate reports to the Director of Compliance and provides support across all five preventive programs on an as-needed basis. The Solution Based Casework (SBC) model is based on three theoretical foundations: family life cycle theory, relapse prevention / CBT theory, and solution-focused family therapy. Partnership with families in each case is critical to reducing risks; solutions should utilize prevention skills to achieve those goals. The Functional Family Therapy (FFT) model works with youth aged 11 to 18 who struggle with behavioral and/or emotional problems and have been referred by the juvenile justice, mental health, school, or child welfare system. As a strength-based model, FFT focuses on acceptance and respect and uses assessments and interventions to determine risk and protective factors related to the family and youth’s development. Primary Duties & Responsibilities
Information & Referral: Provide advocacy for clients by interacting with clients and human service agencies, resolving problems, and providing information. Field incoming calls to provide information and referral services, including intake, assessment, and referral. Provide excellent customer service. Submit all relevant information to Case Planners, Program Supervisor and/or Program Director. Assist Case Planners and Conference Facilitators in conducting case recommendation referrals as needed and as assigned. Maintain an accurate and thorough database of community resources. Provide feedback to the supervisor on efforts and outcomes. External Relations: Maintain key relationships with ACS, OCFS, DOE, religious and community organizations, and other preventive providers. Suggest improvements in Preventive Services to improve client accessibility navigating government systems. Coordinate with the Resource Development team to increase accessibility and visibility of AMENAMSA clients. Organize client and community meetings, workshops, and other forums. Strategize, coordinate and implement targeted outreach to community residents (e.g., outreach materials, informational sessions, targeted ads in ethnic media). Attend regular meetings and events as an ambassador of AAFSC. Case Support: Maintain case files and records in compliance with ACS standards and applicable laws; update HIPAA and consent forms, document case work, and prepare progress notes. Maintain internal/external databases (PROMIS, Connections, Apricot) and ensure notes quality, upload closing packets, and print notes, face sheets, and forms. Support SBC roles across units on rotating basis. Manage education advocacy for approximately 224 cases across all units and upload educational records into Connections. Proofread case notes for spelling, grammar, and content; review case files for proper documentation. Ensure files are complete prior to closing; assist with collateral contacts and documentation for case plans as needed. Submit ACS support requests as required. Participate in case conferences and home visits as assigned. Provide administrative support for surveys and program assessments; cover front-desk duties when needed. Prepare reports and paperwork for Preventive Services leadership. Take notes during PPRS meetings. Support Quality Assurance and cross-team data-driven improvements; ensure documentation complies with ACS and OCFS standards. Compile and organize client intake paperwork and forms. Other Duties: Maintain professional relationships with ACS and other service providers; collaborate with staff; respond to emails; manage calendars; participate in supervision meetings; and assist with audits as needed. Perform other duties assigned by Preventive Services Director. Qualifications Background & Position Requirements
Bachelor’s degree required. Two years of experience in child welfare and family services preferred. Familiarity with PROMIS and Connections preferred. Strong writing and communication skills required. Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Self-starter with the ability to work independently and in a team in a fast-paced, deadline-driven environment. Bilingual fluency in English and Arabic, Spanish, Urdu, Bangla/Bengali, or another language is a plus. Exercises discretion regarding sensitive personal and legal information. Job contingent on pre-employment background check and fingerprint clearance. U.S. work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. Powered by JazzHR
#J-18808-Ljbffr