Oregon Department of Human Services
Human Services Specialist 3 | Bilingual English/Vietnamese preferred!
Oregon Department of Human Services, Portland, Oregon, United States, 97204
Human Services Specialist 3 | Bilingual English/Vietnamese preferred!
Base pay range Initial Posting Date: 10/21/2025
Application Deadline: 10/28/2025
Agency: Department of Human Services
Salary Range: $4,023 - $5,575
Position Type: Employee
Position Title: Human Services Specialist 3 | Bilingual English/Vietnamese preferred!
Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
• Bilingual Preferred – English & Vietnamese (you do not need to be bilingual to apply; if you are, you will receive a 5% bilingual differential pay after passing the test).
Opportunity awaits! This role offers growth and the chance to positively impact lives.
As an Eligibility Worker, you will work in the Portland Branch (on NE Glisan Street) assisting Oregonians in‑person.
Summary Of Duties
Perform eligibility determinations, redeterminations, periodic reviews, and updates for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.
Assess client family strengths and needs, connecting families to other resources and programs.
Update narrative reports to reflect new information gathered from clients and collateral sources, including key findings and conclusions.
Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client’s situation.
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience communicating complex and technical information in an understandable language to individuals with diverse educational, linguistic, and cultural backgrounds.
Experience preparing and maintaining thorough client records and narratives.
Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.
Demonstrated ability to prioritize tasks and manage time to meet deadlines while using independent judgment to enhance productivity.
Demonstrated composure and professionalism while engaging with applicants or clients in escalated or emotionally charged situations.
Working Conditions
Work schedule is a typical work week, Monday‑Friday.
Work is conducted in offices and other program sites.
May involve interacting with clients under emotional or financial stress.
May require sitting at a terminal or telephone for prolonged periods of the workday.
Attention All Candidates Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine whether you are selected to move forward in the selection process. Please include detailed work and education history.
Please ensure your resume and cover letter are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks And Requirements
If selected as a finalist, a criminal history and background check will be conducted. Adverse criminal history or background check may lead to disqualification.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
May require a valid driver’s license or other acceptable method of transportation.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans' Preference information. How to submit your Veteran documents for preference – please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
This recruitment may be used to fill future vacancies in the same classification.
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
Recruiter: Yvette Medford (Email: Yvette.C.Medford@odhs.oregon.gov, Phone: 541-709-0306)
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
#J-18808-Ljbffr
Base pay range Initial Posting Date: 10/21/2025
Application Deadline: 10/28/2025
Agency: Department of Human Services
Salary Range: $4,023 - $5,575
Position Type: Employee
Position Title: Human Services Specialist 3 | Bilingual English/Vietnamese preferred!
Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
• Bilingual Preferred – English & Vietnamese (you do not need to be bilingual to apply; if you are, you will receive a 5% bilingual differential pay after passing the test).
Opportunity awaits! This role offers growth and the chance to positively impact lives.
As an Eligibility Worker, you will work in the Portland Branch (on NE Glisan Street) assisting Oregonians in‑person.
Summary Of Duties
Perform eligibility determinations, redeterminations, periodic reviews, and updates for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.
Assess client family strengths and needs, connecting families to other resources and programs.
Update narrative reports to reflect new information gathered from clients and collateral sources, including key findings and conclusions.
Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client’s situation.
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience communicating complex and technical information in an understandable language to individuals with diverse educational, linguistic, and cultural backgrounds.
Experience preparing and maintaining thorough client records and narratives.
Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.
Demonstrated ability to prioritize tasks and manage time to meet deadlines while using independent judgment to enhance productivity.
Demonstrated composure and professionalism while engaging with applicants or clients in escalated or emotionally charged situations.
Working Conditions
Work schedule is a typical work week, Monday‑Friday.
Work is conducted in offices and other program sites.
May involve interacting with clients under emotional or financial stress.
May require sitting at a terminal or telephone for prolonged periods of the workday.
Attention All Candidates Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine whether you are selected to move forward in the selection process. Please include detailed work and education history.
Please ensure your resume and cover letter are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks And Requirements
If selected as a finalist, a criminal history and background check will be conducted. Adverse criminal history or background check may lead to disqualification.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
May require a valid driver’s license or other acceptable method of transportation.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans' Preference information. How to submit your Veteran documents for preference – please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
This recruitment may be used to fill future vacancies in the same classification.
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
Recruiter: Yvette Medford (Email: Yvette.C.Medford@odhs.oregon.gov, Phone: 541-709-0306)
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
#J-18808-Ljbffr