Pegasystems
Meet Our Team
Pega’s Customer Service product marketing team is a key and integral component of Pega’s go‑to‑market, establishing the voice for its customer service offerings globally. As a primary interface between product management, marketing programs/campaigns, press/influencers, sales enablement, sales leadership, PR and brand teams, every day will be different, and you will be part of one of the most critical functions in driving Pega’s continued success.
Picture Yourself At Pega This is an opportunity that does not come along very often. We are looking for the right energetic candidate to provide product marketing leadership for our Pega Customer Service offering, ranked by Gartner as the LEADER in Core CRM solutions. In this exciting role you will be responsible for crafting and executing a comprehensive marketing strategy to grow our market share and deepen our solution adoption with existing customers.
What You’ll Do At Pega
Lead market intelligence efforts focused on SAP‑related customer service trends, including modernization from SAP R/3 to S/4HANA.
Work closely with customers, customer‑facing teams, product management, partners and press/influencers to maximize the traction and success of Pega’s Customer Service solution.
Lead Pega’s marketing programs for customer service and serve as a subject‑matter expert.
Help educate sales, solution consultants, CSMs, and partners to clearly target the appropriate buyers, differentiate and communicate the benefits of Pega’s solution, create and execute go‑to‑market programs, evangelize the solution to existing customers, prospects, and the press.
Who You Are
A strategic product marketer with deep domain expertise in customer service and SAP ecosystems.
Deep knowledge of the contact center and related technology.
Polished and engaging presenter, proficient presenting at the C‑suite level, industry analysts and the press.
A highly effective people manager, able to lead junior and senior team members.
Ability to juggle many priorities and competing demands for your time, effectively prioritizing personal and team priorities.
7+ years of experience.
What You’ve Accomplished
A career in product marketing with a proven track record.
Proficiency in customer service domain and understanding of key market trends.
Comfort level serving as spokesperson, presenting to large groups and C‑level execs.
Ability to influence thinking and strategies in a matrixed environment.
Success in managing and mentoring teams.
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products.
Continuous learning and development opportunities.
An innovative, inclusive, agile, flexible, fast‑paced and fun work environment.
Competitive global benefits program, inclusive of pay + bonus incentive, employee equity in the company.
Location: Massachusetts, United States
Salary: $109,200 – $136,500 (Base) – $132,000 – $150,000 (Base) – varies by location.
Employment type: Full‑time
Seniority level: Mid‑Senior level
Job function: Information Technology
Industries: Software Development and IT Services, IT Consulting
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Picture Yourself At Pega This is an opportunity that does not come along very often. We are looking for the right energetic candidate to provide product marketing leadership for our Pega Customer Service offering, ranked by Gartner as the LEADER in Core CRM solutions. In this exciting role you will be responsible for crafting and executing a comprehensive marketing strategy to grow our market share and deepen our solution adoption with existing customers.
What You’ll Do At Pega
Lead market intelligence efforts focused on SAP‑related customer service trends, including modernization from SAP R/3 to S/4HANA.
Work closely with customers, customer‑facing teams, product management, partners and press/influencers to maximize the traction and success of Pega’s Customer Service solution.
Lead Pega’s marketing programs for customer service and serve as a subject‑matter expert.
Help educate sales, solution consultants, CSMs, and partners to clearly target the appropriate buyers, differentiate and communicate the benefits of Pega’s solution, create and execute go‑to‑market programs, evangelize the solution to existing customers, prospects, and the press.
Who You Are
A strategic product marketer with deep domain expertise in customer service and SAP ecosystems.
Deep knowledge of the contact center and related technology.
Polished and engaging presenter, proficient presenting at the C‑suite level, industry analysts and the press.
A highly effective people manager, able to lead junior and senior team members.
Ability to juggle many priorities and competing demands for your time, effectively prioritizing personal and team priorities.
7+ years of experience.
What You’ve Accomplished
A career in product marketing with a proven track record.
Proficiency in customer service domain and understanding of key market trends.
Comfort level serving as spokesperson, presenting to large groups and C‑level execs.
Ability to influence thinking and strategies in a matrixed environment.
Success in managing and mentoring teams.
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products.
Continuous learning and development opportunities.
An innovative, inclusive, agile, flexible, fast‑paced and fun work environment.
Competitive global benefits program, inclusive of pay + bonus incentive, employee equity in the company.
Location: Massachusetts, United States
Salary: $109,200 – $136,500 (Base) – $132,000 – $150,000 (Base) – varies by location.
Employment type: Full‑time
Seniority level: Mid‑Senior level
Job function: Information Technology
Industries: Software Development and IT Services, IT Consulting
#J-18808-Ljbffr