Dexian
Overview
Role:
Business Analyst Location:
Irving, TX 75063, Onsite Duration:
Long term project This role will help define and execute Client's strategy to create an exceptional experience for our client restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how Client supports its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with Client.
Key Responsibilities
Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues
Design new programs and offerings to surprise and delight our restaurant partners
Create pitch materials for merchant promotional packages and special partnerships offerings
Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns
Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams
Qualifications
Bachelor's degree or higher; ideally in Business, Marketing, Operations Management, or related fields
3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations)
Proven ability to work cross-functionally and deliver impactful results.
Prior experience at delivery marketplaces or other two-sides marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Role:
Business Analyst Location:
Irving, TX 75063, Onsite Duration:
Long term project This role will help define and execute Client's strategy to create an exceptional experience for our client restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how Client supports its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with Client.
Key Responsibilities
Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues
Design new programs and offerings to surprise and delight our restaurant partners
Create pitch materials for merchant promotional packages and special partnerships offerings
Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns
Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams
Qualifications
Bachelor's degree or higher; ideally in Business, Marketing, Operations Management, or related fields
3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations)
Proven ability to work cross-functionally and deliver impactful results.
Prior experience at delivery marketplaces or other two-sides marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr