Jump
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Description
Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations – removing unnecessary costs and creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL, helping them reduce costs, boost ticket sales, and deliver innovative fan experiences. We’re a remote‑first team driven by core values – begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. The Role
As a Platform Specialist, you’ll join Jump to help deliver top-tier ticketing support for our sports clients. You’ll bring events to life by managing the behind‑the‑scenes details that make seamless fan experiences possible – from implementation to event setup and inventory management to real‑time troubleshooting and ad‑hoc reporting. Key Responsibilities
Contribute to the technical implementation of new clients Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care Help maintain clean, well‑organized ticketing data across events and inventory Train new hires both externally and internally Troubleshoot common issues related to ticket delivery, scanning, and mobile access Support quality control efforts and help ensure the integrity of every event build Provide documentation, post‑event reporting, and additional operational support as needed Lead client operations calls Support live events remotely or on‑site (travel will be required for this role) What We’re Looking For
3+ years of experience in a ticketing, live events, operations, or customer support role Administrative experience with ticketing software and deep understanding of core ticketing concepts, ability to troubleshoot issues within a ticketing platform Very strong attention to detail and comfort working with digital platforms and processes Clear communicator who thrives in a fast‑paced, collaborative environment Enthusiasm for learning new systems, asking questions, and improving processes A passion for sports, entertainment, and creating memorable live event experience Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry‑leading level of service Ability to build trust quickly with internal and client teams Attributes that will make you successful on our team
A strong desire to learn. You have strong experience and want to continue building your skills. Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions. Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well. Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product. Customer‑centric mindset. You can understand the problem to be solved and who we are solving it for. Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation Benefits
Remote first Competitive salary and equity Flex PTO policy 401(k) Generous medical, dental and vision plans 16 weeks paid parental leave for primary and secondary caregivers $1,000 reimbursement for work‑from‑home tech setup $1,000 reimbursement for learning and development Company‑paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel Compensation
The compensation for this role is $80,000 and includes a generous equity package. Application
We encourage you to apply! If you’re not a perfect match in every detail, we still want to hear from you. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.
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Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations – removing unnecessary costs and creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL, helping them reduce costs, boost ticket sales, and deliver innovative fan experiences. We’re a remote‑first team driven by core values – begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. The Role
As a Platform Specialist, you’ll join Jump to help deliver top-tier ticketing support for our sports clients. You’ll bring events to life by managing the behind‑the‑scenes details that make seamless fan experiences possible – from implementation to event setup and inventory management to real‑time troubleshooting and ad‑hoc reporting. Key Responsibilities
Contribute to the technical implementation of new clients Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care Help maintain clean, well‑organized ticketing data across events and inventory Train new hires both externally and internally Troubleshoot common issues related to ticket delivery, scanning, and mobile access Support quality control efforts and help ensure the integrity of every event build Provide documentation, post‑event reporting, and additional operational support as needed Lead client operations calls Support live events remotely or on‑site (travel will be required for this role) What We’re Looking For
3+ years of experience in a ticketing, live events, operations, or customer support role Administrative experience with ticketing software and deep understanding of core ticketing concepts, ability to troubleshoot issues within a ticketing platform Very strong attention to detail and comfort working with digital platforms and processes Clear communicator who thrives in a fast‑paced, collaborative environment Enthusiasm for learning new systems, asking questions, and improving processes A passion for sports, entertainment, and creating memorable live event experience Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry‑leading level of service Ability to build trust quickly with internal and client teams Attributes that will make you successful on our team
A strong desire to learn. You have strong experience and want to continue building your skills. Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions. Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well. Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product. Customer‑centric mindset. You can understand the problem to be solved and who we are solving it for. Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation Benefits
Remote first Competitive salary and equity Flex PTO policy 401(k) Generous medical, dental and vision plans 16 weeks paid parental leave for primary and secondary caregivers $1,000 reimbursement for work‑from‑home tech setup $1,000 reimbursement for learning and development Company‑paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel Compensation
The compensation for this role is $80,000 and includes a generous equity package. Application
We encourage you to apply! If you’re not a perfect match in every detail, we still want to hear from you. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.
#J-18808-Ljbffr