T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store - Retail Sales
T-MOBILE USA, Inc., Livermore, California, United States, 94551
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets doing it the right way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app for wireless needs; deepen relationships and ensure satisfaction.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Participate in skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service and exceeding customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. You may perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction – Passionate customer advocate with the desire to connect with customers and balance experience with performance goals (Required)
Team Building – Willingness to work with peers and store leaders, share best practices, and resolve issues (Required)
Retail Sales – Competitive drive and confidence to succeed in a fast-paced environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $20.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Benefits also include paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and transit programs. For details, visit www.t-mobilebenefits.com.
Growth and Equal Opportunity Never stop growing. The Un-carrier does not have a corporate ladder—it’s like a jungle gym of possibilities. By applying, you’re committing to our values and your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If accommodation is needed during application or interview, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. This channel is for accommodations only and not for other inquiries.
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Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets doing it the right way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app for wireless needs; deepen relationships and ensure satisfaction.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Participate in skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service and exceeding customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. You may perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction – Passionate customer advocate with the desire to connect with customers and balance experience with performance goals (Required)
Team Building – Willingness to work with peers and store leaders, share best practices, and resolve issues (Required)
Retail Sales – Competitive drive and confidence to succeed in a fast-paced environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $20.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Benefits also include paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and transit programs. For details, visit www.t-mobilebenefits.com.
Growth and Equal Opportunity Never stop growing. The Un-carrier does not have a corporate ladder—it’s like a jungle gym of possibilities. By applying, you’re committing to our values and your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If accommodation is needed during application or interview, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. This channel is for accommodations only and not for other inquiries.
#J-18808-Ljbffr