The Home Depot
Inside Sales Support Rep - Atlanta, GA
The Home Depot, Atlanta, Georgia, United States, 30383
Inside Sales Support Rep - Atlanta, GA
The Inside Sales Support Representative (ISSR) is responsible for supporting the growth of managed account portfolios with Outside Sales Representatives. The ISSR works closely with Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR delivers personalized service and solutions through timely and complete quotes and sales orders, issue resolution, post‑sale follow‑up, and overall execution throughout the project cycle.
Base pay range $24.00/hr - $27.00/hr
Key Responsibilities
Support Outside Sales portfolio growth – drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Provides post‑order follow‑up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
Account Administration – partners with vendors and cross‑functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process.
Issue Resolution – assists internal and external customers through the customer journey, taking care of issue resolution, after‑sale follow‑up, invoice transmittal, and quote requests.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Working knowledge of Microsoft Office Suite.
Working knowledge of presentation software (e.g., Microsoft PowerPoint).
Demonstrated ability to collaborate and work effectively with cross‑functional teams.
Demonstrated project management skills.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
Previous customer service or retail sales experience; home improvement trades specific.
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external.
In‑depth knowledge of retail systems, e.g., Showroom Point of Sale‑Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.
Minimum Education
High school diploma and/or GED.
Preferred Education
No additional education.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Other Requirements
Typically requires overnight travel 5% to 20% of the time.
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Base pay range $24.00/hr - $27.00/hr
Key Responsibilities
Support Outside Sales portfolio growth – drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Provides post‑order follow‑up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
Account Administration – partners with vendors and cross‑functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process.
Issue Resolution – assists internal and external customers through the customer journey, taking care of issue resolution, after‑sale follow‑up, invoice transmittal, and quote requests.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Working knowledge of Microsoft Office Suite.
Working knowledge of presentation software (e.g., Microsoft PowerPoint).
Demonstrated ability to collaborate and work effectively with cross‑functional teams.
Demonstrated project management skills.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
Previous customer service or retail sales experience; home improvement trades specific.
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external.
In‑depth knowledge of retail systems, e.g., Showroom Point of Sale‑Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.
Minimum Education
High school diploma and/or GED.
Preferred Education
No additional education.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Other Requirements
Typically requires overnight travel 5% to 20% of the time.
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