Toptal
Overview
This is a remote position. Resume and communication must be submitted in English. Job Summary:
As the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. You will work as an engineer to solve operational problems, build frameworks, and lead the full-scale execution of Toptal’s professional services across Delivery and Practice areas. You will own the strategy for Technology Services, Management Consulting, and Marketing Agency, and collaborate with Product and Data Engineering to design infrastructure and features that enable Talent-as-a-Service concepts at scale. This role requires a builder’s mindset, deep ownership, and the ability to deliver world-class client outcomes and sustainable growth through clear operational discipline and strategic clarity. Responsibilities
Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines. Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place. Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions. Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility. Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale. Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives. Drive a high-performance culture across all functions and businesses, aligned to delivery excellence, scalability, and evolving business needs. Qualifications and Job Requirements
Bachelor’s degree required; Master’s degree in Engineering, Business, or related field preferred. 10+ years of progressive leadership experience managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments. Proven track record of leading multi-service line operations with accountability for P&L, growth, and operational excellence. Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth. Experience at a technology or hyper-growth company strongly preferred. Management consulting at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required. Exceptional strategic thinking and problem-solving skills; able to make data-driven decisions in ambiguous environments. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients. Experience driving cross-functional collaboration across sales, marketing, delivery, and support. Strong organization and detail-oriented abilities; capable of mentoring others to operate efficiently and execute. Adaptable with comfort managing changing priorities and building consensus among senior stakeholders. Ownership mindset and accountability for personal and team success. Commitment to quality and the ability to deliver in a fast-paced, rapidly growing environment. Willingness to travel to meet clients, team members, and stakeholders. You should be a world-class individual contributor who contributes as well as leads. Essential Job Functions
Attend scheduled virtual team meetings on camera, regularly and reliably. Work independently with minimal supervision. Use all required digital collaboration tools. Prioritize and self-manage workflows and deadlines.
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This is a remote position. Resume and communication must be submitted in English. Job Summary:
As the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. You will work as an engineer to solve operational problems, build frameworks, and lead the full-scale execution of Toptal’s professional services across Delivery and Practice areas. You will own the strategy for Technology Services, Management Consulting, and Marketing Agency, and collaborate with Product and Data Engineering to design infrastructure and features that enable Talent-as-a-Service concepts at scale. This role requires a builder’s mindset, deep ownership, and the ability to deliver world-class client outcomes and sustainable growth through clear operational discipline and strategic clarity. Responsibilities
Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines. Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place. Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions. Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility. Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale. Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives. Drive a high-performance culture across all functions and businesses, aligned to delivery excellence, scalability, and evolving business needs. Qualifications and Job Requirements
Bachelor’s degree required; Master’s degree in Engineering, Business, or related field preferred. 10+ years of progressive leadership experience managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments. Proven track record of leading multi-service line operations with accountability for P&L, growth, and operational excellence. Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth. Experience at a technology or hyper-growth company strongly preferred. Management consulting at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required. Exceptional strategic thinking and problem-solving skills; able to make data-driven decisions in ambiguous environments. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients. Experience driving cross-functional collaboration across sales, marketing, delivery, and support. Strong organization and detail-oriented abilities; capable of mentoring others to operate efficiently and execute. Adaptable with comfort managing changing priorities and building consensus among senior stakeholders. Ownership mindset and accountability for personal and team success. Commitment to quality and the ability to deliver in a fast-paced, rapidly growing environment. Willingness to travel to meet clients, team members, and stakeholders. You should be a world-class individual contributor who contributes as well as leads. Essential Job Functions
Attend scheduled virtual team meetings on camera, regularly and reliably. Work independently with minimal supervision. Use all required digital collaboration tools. Prioritize and self-manage workflows and deadlines.
#J-18808-Ljbffr