Chubb in
Consumer Service Investigations Manager (Finance)
Combined Insurance, a Chubb Company, is seeking a Consumer Service Investigations Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
Responsibilities
Provide day-to-day leadership and oversight of the Consumer Service Investigations Team, ensuring timely and accurate resolution of consumer complaints.
Supervise, mentor, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement.
Monitor team performance, set goals, and implement strategies to achieve departmental objectives.
Analyze complex situations, evaluate potential risks, and make informed decisions that align with organizational goals and regulatory requirements.
Collaborate with other departments within the company to resolve issues relevant to effective consumer complaint responses.
Review the investigation and resolution of complaints from the Department of Insurance, Attorneys General, Better Business Bureau, and other regulatory and non-regulatory bodies.
Take a leadership role in assisting with the implementation of continuous improvement activities/projects for operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients
Monitor and document team performance and provide coaching, training, and feedback to ensure high-quality service delivery.
Present reports on complaint metrics, regulatory responses, and team performance to senior leadership.
Work with Claims Leadership to identify areas of improvement / training.
Work with Legal to determine areas of noncompliance within the claim handling process.
Collaborate legal counsel to address regulatory concerns, mitigate risks, and ensure the organization's interests are protected.
Review and approve regulatory responses, ensuring accuracy, completeness, and alignment with organizational standards.
Make independent decisions on escalated complaints and regulatory matters.
Represent Combined and the Consumer Service Investigations Team in meetings with external stakeholders, including state regulators and industry groups.
Provide regular updates to senior management on complaint trends, regulatory developments, and team performance.
Select, develop, and retain talent
Projects and duties as assigned
Qualifications Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
About Us ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
About Chubb Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Connect with us on Twitter, Facebook, LinkedIn, and Instagram
#combined
#J-18808-Ljbffr
Combined Insurance, a Chubb Company, is seeking a Consumer Service Investigations Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
Responsibilities
Provide day-to-day leadership and oversight of the Consumer Service Investigations Team, ensuring timely and accurate resolution of consumer complaints.
Supervise, mentor, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement.
Monitor team performance, set goals, and implement strategies to achieve departmental objectives.
Analyze complex situations, evaluate potential risks, and make informed decisions that align with organizational goals and regulatory requirements.
Collaborate with other departments within the company to resolve issues relevant to effective consumer complaint responses.
Review the investigation and resolution of complaints from the Department of Insurance, Attorneys General, Better Business Bureau, and other regulatory and non-regulatory bodies.
Take a leadership role in assisting with the implementation of continuous improvement activities/projects for operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients
Monitor and document team performance and provide coaching, training, and feedback to ensure high-quality service delivery.
Present reports on complaint metrics, regulatory responses, and team performance to senior leadership.
Work with Claims Leadership to identify areas of improvement / training.
Work with Legal to determine areas of noncompliance within the claim handling process.
Collaborate legal counsel to address regulatory concerns, mitigate risks, and ensure the organization's interests are protected.
Review and approve regulatory responses, ensuring accuracy, completeness, and alignment with organizational standards.
Make independent decisions on escalated complaints and regulatory matters.
Represent Combined and the Consumer Service Investigations Team in meetings with external stakeholders, including state regulators and industry groups.
Provide regular updates to senior management on complaint trends, regulatory developments, and team performance.
Select, develop, and retain talent
Projects and duties as assigned
Qualifications Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
About Us ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
About Chubb Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Connect with us on Twitter, Facebook, LinkedIn, and Instagram
#combined
#J-18808-Ljbffr