T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Los Angeles, California, United States, 90079
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring customer satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be yourself when connecting with customers. Balance customer experience and performance goals. (Required)
Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers and resolving issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, an annualized incentive target of $18,000/year may apply, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits and Additional Information Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (roughly 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually); paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability, accidental, life, and long-term care insurance; and access to discounts on mobile service, home internet, pet insurance, and commuter/transit programs. To learn about benefits, see www.t-mobilebenefits.com
Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. We provide reasonable accommodations in the application or interview process via ApplicantAccommodation@t-mobile.com or by calling 1-844-873-9500.
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring customer satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be yourself when connecting with customers. Balance customer experience and performance goals. (Required)
Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers and resolving issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, an annualized incentive target of $18,000/year may apply, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits and Additional Information Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (roughly 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually); paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability, accidental, life, and long-term care insurance; and access to discounts on mobile service, home internet, pet insurance, and commuter/transit programs. To learn about benefits, see www.t-mobilebenefits.com
Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. We provide reasonable accommodations in the application or interview process via ApplicantAccommodation@t-mobile.com or by calling 1-844-873-9500.
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