Early Warning Services LLC
Sr. Program Manager, Generative AI
Early Warning Services LLC, Chicago, Illinois, United States, 60290
Overview
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with solutions like Zelle, Paze, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions are located in Scottsdale, San Francisco, Chicago, or New York with a hybrid work model to support collaboration. Candidates must independently possess the eligibility to work in the United States for any employer at the date of hire. This position is ineligible for employment visa sponsorship. Overall Purpose
The Senior Program Manager, Generative AI is responsible for driving Early Warning’s rollout and adoption of Generative AI tools. They will create a seamless flow from design to launch and manage a strategic GenAI enablement program tailored for a highly regulated industry. This role coordinates cross-functional efforts, ensures governance and compliance, and delivers measurable outcomes aligned with business value. Essential Functions
Deeply understand how GenAI tools are used and implement them with program management excellence to create realistic, integrated, and comprehensive plans. Engage partners including the Chief Data Office (CDO) and AI/ML Technical Product Manager to define and maintain a launch roadmap and playbook. Define and manage the GenAI Program Management, including KPIs, milestones, and reporting cadences. Coordinate across legal, compliance, IT, data governance, and business teams to ensure responsible AI deployment. Oversee vendor evaluation, procurement, and onboarding of GenAI technologies. Drive cross-functional collaboration and communication to ensure alignment and adoption of GenAI technologies. Develop training plans, communications, and enablement materials to support enterprise literacy and usage. Communicate program progress updates with executive leadership and department heads for reporting and feedback loops. Build and maintain dashboards and status reports for executive and operational audiences. Manage budgets, resourcing, and vendor deliverables across program workstreams. Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Minimum Qualifications
Education and experience typically obtained through a bachelor’s degree in business, Program Management and/or Computer Science, or related field. Minimum of 10+ years of experience in program or project management roles, ideally within data, analytics, AI/ML, or technology transformation initiatives. Proven experience working in a highly regulated industry. Demonstrated program management excellence in business and technical environments, with the ability to manage enterprise-scale programs with technical, legal, and organizational complexity. Strong familiarity with Generative AI or broader data/ML lifecycle management. Proven track record of delivering high-visibility initiatives and scaling programs from 0 to 1. Excellent analytical and problem-solving abilities, with the ability to navigate ambiguity and change. Highly engaged, self-starter with excellent written and verbal communication skills, balancing business results, collaboration, and influencing strategy. Drug screen and background check. Preferred Qualifications
PMP, PgMP, or similar certification preferred; experience with Agile/Hybrid delivery methodologies. Passion for AI innovation with a pragmatic approach to compliance and risk. Bias for action with strong analytical and problem-solving skills. Physical Requirements
Working conditions are in a normal office environment. Work is primarily sedentary and requires extensive computer use. May involve standing, walking, kneeling, and reaching. Ability to lift up to 10 pounds occasionally. Requires visual acuity and dexterity to prepare and manipulate documents and equipment. Must be able to communicate with internal and/or external customers. Ability to perform essential functions with or without reasonable accommodation. Compensation and Benefits
The base pay scale varies by location: Phoenix, AZ / Chicago, IL: $125,000 – $155,000 per year New York, NY / San Francisco, CA: $150,000 – $189,000 per year Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not a guaranteed offer. Early Warning Services considers multiple factors when determining compensation, including job scope, location, education, experience, and internal equity. We are committed to wage equity and equal employment opportunity. Health, Happiness, and Inclusion
Healthcare Coverage: Medical (PPO/HDHP), dental, and vision plans; contributions to HSA or FSA where applicable. 401(k) Retirement Plan with company match. Paid Time Off: Unlimited for exempt, generous PTO for non-exempt, plus holidays and a volunteer day. 12 weeks of Paid Parental Leave. Maven Family Planning support for parenting needs. Some information about benefits will be provided during the interview process. Pursuant to applicable laws, we consider qualified applicants with arrest and conviction records. Equal Employment Opportunity
Early Warning Services, LLC is an equal opportunity employer. We hire based on ability, potential, and qualifications without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics in accordance with law.
#J-18808-Ljbffr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with solutions like Zelle, Paze, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions are located in Scottsdale, San Francisco, Chicago, or New York with a hybrid work model to support collaboration. Candidates must independently possess the eligibility to work in the United States for any employer at the date of hire. This position is ineligible for employment visa sponsorship. Overall Purpose
The Senior Program Manager, Generative AI is responsible for driving Early Warning’s rollout and adoption of Generative AI tools. They will create a seamless flow from design to launch and manage a strategic GenAI enablement program tailored for a highly regulated industry. This role coordinates cross-functional efforts, ensures governance and compliance, and delivers measurable outcomes aligned with business value. Essential Functions
Deeply understand how GenAI tools are used and implement them with program management excellence to create realistic, integrated, and comprehensive plans. Engage partners including the Chief Data Office (CDO) and AI/ML Technical Product Manager to define and maintain a launch roadmap and playbook. Define and manage the GenAI Program Management, including KPIs, milestones, and reporting cadences. Coordinate across legal, compliance, IT, data governance, and business teams to ensure responsible AI deployment. Oversee vendor evaluation, procurement, and onboarding of GenAI technologies. Drive cross-functional collaboration and communication to ensure alignment and adoption of GenAI technologies. Develop training plans, communications, and enablement materials to support enterprise literacy and usage. Communicate program progress updates with executive leadership and department heads for reporting and feedback loops. Build and maintain dashboards and status reports for executive and operational audiences. Manage budgets, resourcing, and vendor deliverables across program workstreams. Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Minimum Qualifications
Education and experience typically obtained through a bachelor’s degree in business, Program Management and/or Computer Science, or related field. Minimum of 10+ years of experience in program or project management roles, ideally within data, analytics, AI/ML, or technology transformation initiatives. Proven experience working in a highly regulated industry. Demonstrated program management excellence in business and technical environments, with the ability to manage enterprise-scale programs with technical, legal, and organizational complexity. Strong familiarity with Generative AI or broader data/ML lifecycle management. Proven track record of delivering high-visibility initiatives and scaling programs from 0 to 1. Excellent analytical and problem-solving abilities, with the ability to navigate ambiguity and change. Highly engaged, self-starter with excellent written and verbal communication skills, balancing business results, collaboration, and influencing strategy. Drug screen and background check. Preferred Qualifications
PMP, PgMP, or similar certification preferred; experience with Agile/Hybrid delivery methodologies. Passion for AI innovation with a pragmatic approach to compliance and risk. Bias for action with strong analytical and problem-solving skills. Physical Requirements
Working conditions are in a normal office environment. Work is primarily sedentary and requires extensive computer use. May involve standing, walking, kneeling, and reaching. Ability to lift up to 10 pounds occasionally. Requires visual acuity and dexterity to prepare and manipulate documents and equipment. Must be able to communicate with internal and/or external customers. Ability to perform essential functions with or without reasonable accommodation. Compensation and Benefits
The base pay scale varies by location: Phoenix, AZ / Chicago, IL: $125,000 – $155,000 per year New York, NY / San Francisco, CA: $150,000 – $189,000 per year Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not a guaranteed offer. Early Warning Services considers multiple factors when determining compensation, including job scope, location, education, experience, and internal equity. We are committed to wage equity and equal employment opportunity. Health, Happiness, and Inclusion
Healthcare Coverage: Medical (PPO/HDHP), dental, and vision plans; contributions to HSA or FSA where applicable. 401(k) Retirement Plan with company match. Paid Time Off: Unlimited for exempt, generous PTO for non-exempt, plus holidays and a volunteer day. 12 weeks of Paid Parental Leave. Maven Family Planning support for parenting needs. Some information about benefits will be provided during the interview process. Pursuant to applicable laws, we consider qualified applicants with arrest and conviction records. Equal Employment Opportunity
Early Warning Services, LLC is an equal opportunity employer. We hire based on ability, potential, and qualifications without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics in accordance with law.
#J-18808-Ljbffr