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Whatnot

Product Design Director, Buyer

Whatnot, Los Angeles, California, United States, 90079

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This range is provided by Whatnot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $280,000.00/yr - $320,000.00/yr

About Whatnot Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.

We’re re‑defining e‑commerce by blending community, shopping, and entertainment into a community just for you.

With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas.

Role We’re looking for a strategic and inspiring Director of Product Design to lead our Buyer Design team—the group responsible for shaping the end‑to‑end experience for millions of users navigating our marketplace.

As the design leader overseeing the entire buyer journey, you’ll drive the strategy and execution for everything from customer acquisition, activation, to retention and re‑engagement.

These responsibilities include discovery surfaces (browse, search, ranking, personalization, taxonomy), the live shopping experience, and customer service flows.

You’ll partner closely with Product, Engineering, Data Science, Marketing, and our Executive Team to ensure we’re not just meeting user expectations, but creating joyful, seamless, and high‑performing experiences that define the future of live commerce.

Responsibilities

Lead and scale a high‑performing team of product designers across the buyer funnel.

Define and drive the vision, strategy, and execution for the buyer experience in collaboration with cross‑functional partners.

Partner with research, data, and product to develop deep customer empathy and inform high‑impact design decisions.

Shape intuitive, elegant systems across discovery, live shopping, and post‑purchase experiences.

Ensure our experiences are accessible, inclusive, and delightfully human.

Champion design quality and consistency across surfaces while enabling speed and iteration.

Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.

Represent design in executive conversations and influence company‑wide priorities.

Qualifications

10+ years of product design experience, with at least 3 years leading teams.

A player‑coach mindset—excited to mentor, but equally passionate about designing and solving problems hands‑on.

Strong portfolio showcasing interaction and visual design skills, with a track record of shipping successful products.

Proven success designing and scaling customer‑facing experiences across a complex funnel (acquisition through retention).

Deep expertise in interaction design, systems thinking, and user‑centered design.

Strong understanding of search, discovery, personalization, and taxonomy design principles.

Experience in e‑commerce, marketplaces, or live shopping platforms is a major plus.

A strong collaborator who thrives at the intersection of product, business, and user needs.

A portfolio that demonstrates thoughtful, elegant solutions to complex problems.

Benefits

Generous Holiday and Time off Policy

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance for wellness

Annual allowance towards Childcare

Lifetime benefit for family planning, such as adoption or fertility expenses

Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

Monthly allowance to dogfood the app

Parental Leave (16 weeks of paid parental leave + one month gradual return to work)

EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Compensation Range: $280K - $320K

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