NYC Department of Social Services
SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO)
NYC Department of Social Services, New York, New York, us, 10261
Overview
SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO) Join to apply for the
SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO)
role at
NYC Department of Social Services . Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Responsibilities
Serve as a key strategic partner and operations lead within the CIO’s Office, supporting the CIO and office staff in advancing the Agency’s technology and digital transformation agenda by managing internal operations, analysis and report generation, CIO Office personnel/resource coordination, and communication among CIO office staff and CIO direct reports in a dynamic, highly technical, and fast-paced environment.
Function as a trusted resource to the CIO for administrative and operational strategy, ensuring optimal utilization of ITS resources, staff, communications, and executive time. Demonstrate a high-level understanding of enterprise IT functions, organizational effectiveness, and public sector administration.
Oversee the day-to-day administrative and operational flow of the CIO’s office, ensure efficiency and strategic alignment across ITS initiatives. Manage the CIO’s calendar, communication, and priorities; track meeting follow-ups and ensure follow through and completion; handle intra-agency requests, urgent issues, and other ITS-related actions from request to fulfillment; lead planning and implementation of executive staff meetings, IT governance councils, and other ITS-related meetings.
Prepare executive-level presentations, Commissioner’s Office reports, strategic briefs, talking points, memos, and visualizations for internal and external stakeholders. Edit and standardize complex technical content for clarity and executive visibility. Develop and maintain communications and contact lists to support the CIO and CIO Office.
Ensure deliverables are tracked and completed to final resolution. Collaborate with engineering, cybersecurity, infrastructure, analytics, and PMO teams to track milestones, manage interdependencies, and identify risks. Translate high-level goals into operational plans and performance metrics for the CIO Office.
Hours/Shift 9:00 AM – 5:00 PM
Minimum Qualifications
A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, resource allocation, and scheduling/assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. Supervisory experience must include staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity; or
A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. Supervisory experience must include staff performing clerical/administrative work of more than moderate difficulty; or
Education and/or experience equivalent to the above. All candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described above. Education beyond high school may be substituted for the general clerical/administrative experience at a rate of 30 semester credits from an accredited college for 6 months of experience, up to a maximum of 3½ years.
Preferred Skills
Proven ability to manage executive-level operations within a large, complex organization, including calendar coordination, meeting logistics, correspondence tracking, and action item follow-up for senior leadership.
Exceptional organizational and analytical skills, with the ability to manage multiple priorities, synthesize complex information, and translate strategic goals into actionable plans.
Strong written and verbal communication skills, including experience preparing executive briefings, reports, memos, and presentations for internal and external stakeholders.
Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, Visio), SharePoint, and collaboration or project tracking tools such as ServiceNow.
Experience with performance tracking, dashboard creation, and metrics-driven reporting to support executive decision-making and transparency.
Ability to interpret and distill technical content into clear, audience-appropriate language for agency executives, program leads, and policymakers.
Demonstrated experience in supporting IT leadership or technology program offices, with familiarity with enterprise technology functions such as infrastructure, cybersecurity, application development, data analytics, and project management.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Equal Opportunity and Benefits Public Service Loan Forgiveness; Residency requirements; 55-a Program (if applicable). For more information, see the job posting; 55-a program details should be noted at the top of your resume and cover letter if applying through the 55-a Program.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Government Administration
#J-18808-Ljbffr
SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO) Join to apply for the
SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO)
role at
NYC Department of Social Services . Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Responsibilities
Serve as a key strategic partner and operations lead within the CIO’s Office, supporting the CIO and office staff in advancing the Agency’s technology and digital transformation agenda by managing internal operations, analysis and report generation, CIO Office personnel/resource coordination, and communication among CIO office staff and CIO direct reports in a dynamic, highly technical, and fast-paced environment.
Function as a trusted resource to the CIO for administrative and operational strategy, ensuring optimal utilization of ITS resources, staff, communications, and executive time. Demonstrate a high-level understanding of enterprise IT functions, organizational effectiveness, and public sector administration.
Oversee the day-to-day administrative and operational flow of the CIO’s office, ensure efficiency and strategic alignment across ITS initiatives. Manage the CIO’s calendar, communication, and priorities; track meeting follow-ups and ensure follow through and completion; handle intra-agency requests, urgent issues, and other ITS-related actions from request to fulfillment; lead planning and implementation of executive staff meetings, IT governance councils, and other ITS-related meetings.
Prepare executive-level presentations, Commissioner’s Office reports, strategic briefs, talking points, memos, and visualizations for internal and external stakeholders. Edit and standardize complex technical content for clarity and executive visibility. Develop and maintain communications and contact lists to support the CIO and CIO Office.
Ensure deliverables are tracked and completed to final resolution. Collaborate with engineering, cybersecurity, infrastructure, analytics, and PMO teams to track milestones, manage interdependencies, and identify risks. Translate high-level goals into operational plans and performance metrics for the CIO Office.
Hours/Shift 9:00 AM – 5:00 PM
Minimum Qualifications
A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, resource allocation, and scheduling/assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. Supervisory experience must include staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity; or
A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. Supervisory experience must include staff performing clerical/administrative work of more than moderate difficulty; or
Education and/or experience equivalent to the above. All candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described above. Education beyond high school may be substituted for the general clerical/administrative experience at a rate of 30 semester credits from an accredited college for 6 months of experience, up to a maximum of 3½ years.
Preferred Skills
Proven ability to manage executive-level operations within a large, complex organization, including calendar coordination, meeting logistics, correspondence tracking, and action item follow-up for senior leadership.
Exceptional organizational and analytical skills, with the ability to manage multiple priorities, synthesize complex information, and translate strategic goals into actionable plans.
Strong written and verbal communication skills, including experience preparing executive briefings, reports, memos, and presentations for internal and external stakeholders.
Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, Visio), SharePoint, and collaboration or project tracking tools such as ServiceNow.
Experience with performance tracking, dashboard creation, and metrics-driven reporting to support executive decision-making and transparency.
Ability to interpret and distill technical content into clear, audience-appropriate language for agency executives, program leads, and policymakers.
Demonstrated experience in supporting IT leadership or technology program offices, with familiarity with enterprise technology functions such as infrastructure, cybersecurity, application development, data analytics, and project management.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Equal Opportunity and Benefits Public Service Loan Forgiveness; Residency requirements; 55-a Program (if applicable). For more information, see the job posting; 55-a program details should be noted at the top of your resume and cover letter if applying through the 55-a Program.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Government Administration
#J-18808-Ljbffr