Propeller
VP, Customer Success at Propeller
Location:
Denver, CO Compensation:
$180,000 - $225,000 per year plus OTE $210,000 - $265,000
Department:
Customer Success Reporting to:
CEO
Job Overview
Propeller is on a mission to take the guesswork out of moving dirt—reducing wasted fuel, time, and money—using the power of maps. Our integrated hardware and software products allow customers to capture accurate 3D versions of their worksites, enabling project teams to map, measure, and manage site activity. This VP role leads our global customer success organization of 60+ people, driving expansion and revenue retention across a highly engaged customer base.
Key Responsibilities
Drive consistent revenue growth by owning all revenue outcomes from existing customers, including Net Expansions and Gross Logo Retention.
Develop and execute proactive success plans and initiatives to maximize customer value.
Use customer health data and renewal pipelines to forecast revenue and proactively address at‑risk accounts.
Lead Customer Success, Customer Support, Account Management, and Key Accounts teams, coaching and developing leadership throughout the organization.
Foster a flat, collaborative culture that empowers managers and individual contributors.
Drive cross‑functional collaboration with Product, Engineering, and Marketing to ensure insights inform product development and go‑to‑market strategies.
Work closely with Sales and GTM Operations to maintain a united, cohesive strategy.
Implement scalable systems and workflows that support rapid growth while maintaining service quality and cost efficiency.
Establish clear metrics, processes, and accountability for an outcomes‑focused success and support team.
Serve as an escalation point for customer issues and build systems that improve customer satisfaction metrics.
Must Have Experience
10+ years in post‑sales functions such as Customer Success or Account Management at a high‑growth B2B SaaS company.
Proven visionary leader with a strong track record of driving transformational change and leading large, complex teams.
Extensive experience leading quota‑carrying teams, focused on driving account growth and expansion through proactive strategies.
Highly data‑driven with deep understanding of key SaaS metrics—especially retention data—and ability to instill accountability across the organization.
Skilled in leading technical teams and navigating complex products, with experience leveraging product analytics to impact customer outcomes.
Core Skills
Revenue‑driven: Maximize ARR and use data to drive growth decisions.
Generate Energy: Inspire momentum, celebrate wins, and create quick feedback loops.
Create Clarity: Explain the “why” behind decisions and connect work to broader goals.
Coach and Care: Provide genuine care, feedback, and stretch goals to empower the team.
Trusted Executor: Lead through ambiguity, drive progress quickly, and keep teams aligned and accountable.
Benefits
Fully paid employee United Platinum PPO medical, dental, and vision coverage.
20 days paid vacation per year (no accrual or carryover cap).
3% non‑elective employer contribution to 401(k).
Employee share options.
Professional development budget and leave.
Mentorship program participation.
Monthly telephone and/or internet allowance.
Paid primary & secondary parental leave policies.
Hybrid work arrangements with WFH equipment provided.
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Location:
Denver, CO Compensation:
$180,000 - $225,000 per year plus OTE $210,000 - $265,000
Department:
Customer Success Reporting to:
CEO
Job Overview
Propeller is on a mission to take the guesswork out of moving dirt—reducing wasted fuel, time, and money—using the power of maps. Our integrated hardware and software products allow customers to capture accurate 3D versions of their worksites, enabling project teams to map, measure, and manage site activity. This VP role leads our global customer success organization of 60+ people, driving expansion and revenue retention across a highly engaged customer base.
Key Responsibilities
Drive consistent revenue growth by owning all revenue outcomes from existing customers, including Net Expansions and Gross Logo Retention.
Develop and execute proactive success plans and initiatives to maximize customer value.
Use customer health data and renewal pipelines to forecast revenue and proactively address at‑risk accounts.
Lead Customer Success, Customer Support, Account Management, and Key Accounts teams, coaching and developing leadership throughout the organization.
Foster a flat, collaborative culture that empowers managers and individual contributors.
Drive cross‑functional collaboration with Product, Engineering, and Marketing to ensure insights inform product development and go‑to‑market strategies.
Work closely with Sales and GTM Operations to maintain a united, cohesive strategy.
Implement scalable systems and workflows that support rapid growth while maintaining service quality and cost efficiency.
Establish clear metrics, processes, and accountability for an outcomes‑focused success and support team.
Serve as an escalation point for customer issues and build systems that improve customer satisfaction metrics.
Must Have Experience
10+ years in post‑sales functions such as Customer Success or Account Management at a high‑growth B2B SaaS company.
Proven visionary leader with a strong track record of driving transformational change and leading large, complex teams.
Extensive experience leading quota‑carrying teams, focused on driving account growth and expansion through proactive strategies.
Highly data‑driven with deep understanding of key SaaS metrics—especially retention data—and ability to instill accountability across the organization.
Skilled in leading technical teams and navigating complex products, with experience leveraging product analytics to impact customer outcomes.
Core Skills
Revenue‑driven: Maximize ARR and use data to drive growth decisions.
Generate Energy: Inspire momentum, celebrate wins, and create quick feedback loops.
Create Clarity: Explain the “why” behind decisions and connect work to broader goals.
Coach and Care: Provide genuine care, feedback, and stretch goals to empower the team.
Trusted Executor: Lead through ambiguity, drive progress quickly, and keep teams aligned and accountable.
Benefits
Fully paid employee United Platinum PPO medical, dental, and vision coverage.
20 days paid vacation per year (no accrual or carryover cap).
3% non‑elective employer contribution to 401(k).
Employee share options.
Professional development budget and leave.
Mentorship program participation.
Monthly telephone and/or internet allowance.
Paid primary & secondary parental leave policies.
Hybrid work arrangements with WFH equipment provided.
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