Golden Entertainment, Inc.
Tavern General Manager
Location:
PT’s Taverns, Las Vegas, NV
Summary:
Responsible for the overall operation and direct supervision of a bar venue, including service standards, staffing and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and assist Regional Operations Manager with any escalated departmental concerns and guest and/or team member challenges.
Essential Functions And Responsibilities
Train, develop, measure performance, discipline, and schedule tavern staff
Lead the tactical execution of strategic initiatives under the direction of division leadership
Establish standards of service within assigned tavern(s) and ensure achievement
Monitor and control labor within the tavern while maintaining adequate coverage based on business demands
Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observe and evaluate team members and work procedures to ensure quality standards and service
Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked
Ensure the Regional Operations Manager, Director of Operations or Vice-President of Tavern Operations is made aware of any unusual incidents and/or events involving guests or team members
Assign stations and side work to all staff
Maintain a working knowledge of operational procedures, both front and back of house
Present a professional manner at all times
Prepare and serve all drinks to proper specifications, including service staff
Notify Regional Operations Manager of guest complaints
Follow proper cash control procedures, including correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained on the procedures
Maintain knowledge and assist the Regional Operations Manager in ensuring service staff is well trained in the following:
Liquor laws and regulations concerning service of alcoholic beverages, including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by the Company
Golden Entertainment Internal Control Procedures and Title 31 relating to all currency transactions
Southern Nevada Health District standards
Complete and oversee set-up and cleaning of the bar area. Ensure the coolers are properly operating, orders and stocks bar and cleaning supplies. Also monitor the CO2 tanks and change beer kegs. Also included is the washing of all bar dishware and adhering to side work lists
Make change for gaming customers per Company policy
Provide prompt, courteous service to guests at the tavern
Maintain a friendly, happy and pleasant atmosphere at the tavern
Adhere to all company and health department sanitation requirements and a safe working environment
Maintain overall product knowledge of all menu items, including food and drink specials
Enforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within Company guidelines
Adhere to all company directives and policies and ensure staff follows the same
Provide outstanding customer service in a timely manner to both guests and fellow team members
Perform other duties as assigned
Qualifications
Minimum two to five years restaurant/gaming and/or supervisory experience
Must possess excellent communication and organization skills
Ability to maintain confidentiality of sensitive information
Ability to establish and maintain an effective working relationship with management, staff and co-workers; pleasant personality, team oriented and enjoys working with and assisting people
Ability to effectively communicate in one-on-one, small group and large group settings
Able to effectively present information to top management and public groups
Ability to apply common sense reasoning to variety of situations
Intermediate computer skills
At least 21 years of age
High school diploma or equivalent
Ability to functionally communicate occupational-based English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Gaming
Non-Gaming
Health
Alcohol Awareness
Physical Requirements
Frequently lift and/or carry up to 30 lbs. at floor, knee, waist, and/or chest levels, and over head
Occasionally bend, reach, twist, climb, squat, kneel, and sit
Constantly standing and walking
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky and noisy
Extreme hot and cold temperatures, including humidity
Slippery surfaces and chemical agents
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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Location:
PT’s Taverns, Las Vegas, NV
Summary:
Responsible for the overall operation and direct supervision of a bar venue, including service standards, staffing and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and assist Regional Operations Manager with any escalated departmental concerns and guest and/or team member challenges.
Essential Functions And Responsibilities
Train, develop, measure performance, discipline, and schedule tavern staff
Lead the tactical execution of strategic initiatives under the direction of division leadership
Establish standards of service within assigned tavern(s) and ensure achievement
Monitor and control labor within the tavern while maintaining adequate coverage based on business demands
Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observe and evaluate team members and work procedures to ensure quality standards and service
Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked
Ensure the Regional Operations Manager, Director of Operations or Vice-President of Tavern Operations is made aware of any unusual incidents and/or events involving guests or team members
Assign stations and side work to all staff
Maintain a working knowledge of operational procedures, both front and back of house
Present a professional manner at all times
Prepare and serve all drinks to proper specifications, including service staff
Notify Regional Operations Manager of guest complaints
Follow proper cash control procedures, including correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained on the procedures
Maintain knowledge and assist the Regional Operations Manager in ensuring service staff is well trained in the following:
Liquor laws and regulations concerning service of alcoholic beverages, including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by the Company
Golden Entertainment Internal Control Procedures and Title 31 relating to all currency transactions
Southern Nevada Health District standards
Complete and oversee set-up and cleaning of the bar area. Ensure the coolers are properly operating, orders and stocks bar and cleaning supplies. Also monitor the CO2 tanks and change beer kegs. Also included is the washing of all bar dishware and adhering to side work lists
Make change for gaming customers per Company policy
Provide prompt, courteous service to guests at the tavern
Maintain a friendly, happy and pleasant atmosphere at the tavern
Adhere to all company and health department sanitation requirements and a safe working environment
Maintain overall product knowledge of all menu items, including food and drink specials
Enforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within Company guidelines
Adhere to all company directives and policies and ensure staff follows the same
Provide outstanding customer service in a timely manner to both guests and fellow team members
Perform other duties as assigned
Qualifications
Minimum two to five years restaurant/gaming and/or supervisory experience
Must possess excellent communication and organization skills
Ability to maintain confidentiality of sensitive information
Ability to establish and maintain an effective working relationship with management, staff and co-workers; pleasant personality, team oriented and enjoys working with and assisting people
Ability to effectively communicate in one-on-one, small group and large group settings
Able to effectively present information to top management and public groups
Ability to apply common sense reasoning to variety of situations
Intermediate computer skills
At least 21 years of age
High school diploma or equivalent
Ability to functionally communicate occupational-based English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Gaming
Non-Gaming
Health
Alcohol Awareness
Physical Requirements
Frequently lift and/or carry up to 30 lbs. at floor, knee, waist, and/or chest levels, and over head
Occasionally bend, reach, twist, climb, squat, kneel, and sit
Constantly standing and walking
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky and noisy
Extreme hot and cold temperatures, including humidity
Slippery surfaces and chemical agents
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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