A&O IT Group
3 days ago Be among the first 25 applicants
The role
Handle incidents and service requests and near desk support Provide services to end users that include the following: End user devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs Collaboration and communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other end user computing hardware devices and associated system software Network-attached devices (e.g. printers, scanners, copiers, multifunction devices, e.g. printer/scanner/fax) Locally-attached devices (e.g. personal printers, projectors) Daily health checks to end user devices and network attached devices as required Meeting room support as required Provide effective deskside support services in accordance with the appropriate performance standards 6 month contract - 1099 basis About you
3-4 years of experience in EUC H&F support (End User Compute - Deskside Support) Support and troubleshooting of Windows 10 & 11 operating system, Microsoft O365 applications Good customer handling skill and prior experience in concierge (VIP users) support Install, troubleshoot and repair desktop/laptop issues (both hardware/software) Basic troubleshooting of conference devices/projectors/meeting room facilitation SCCM client end installation & troubleshooting knowledge Basic knowledge of networking and Active Directory Must have right attitude and customer centric approach Document all support activity within the IT incident and request fulfilment tool (preferred SNOW) 100% onsite - working from our client office If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you. A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally. This role is subject to a post-offer background verification in accordance with the local country legislation. Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page. NO AGENCIES
We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology IT Services and IT Consulting Referrals increase your chances of interviewing at A&O IT Group by 2x Get notified about new Desktop Support Engineer jobs in San Jose, CA. Fremont, CA $116,000 - $132,000 3 months ago San Francisco Bay Area $85,000 - $105,000 2 weeks ago San Francisco Bay Area $50 - $65 3 weeks ago Sunnyvale, CA $86,900 - $106,300 2 months ago Elite Technical Support Engineer - Future Opportunities (US)
Technical Support Engineer – Automation (Hybrid – Santa Clara, CA)
Staff Technical Support Engineer - Santa Clara, CA - Hybrid
Santa Clara, CA $112,000 - $140,000 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Handle incidents and service requests and near desk support Provide services to end users that include the following: End user devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs Collaboration and communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other end user computing hardware devices and associated system software Network-attached devices (e.g. printers, scanners, copiers, multifunction devices, e.g. printer/scanner/fax) Locally-attached devices (e.g. personal printers, projectors) Daily health checks to end user devices and network attached devices as required Meeting room support as required Provide effective deskside support services in accordance with the appropriate performance standards 6 month contract - 1099 basis About you
3-4 years of experience in EUC H&F support (End User Compute - Deskside Support) Support and troubleshooting of Windows 10 & 11 operating system, Microsoft O365 applications Good customer handling skill and prior experience in concierge (VIP users) support Install, troubleshoot and repair desktop/laptop issues (both hardware/software) Basic troubleshooting of conference devices/projectors/meeting room facilitation SCCM client end installation & troubleshooting knowledge Basic knowledge of networking and Active Directory Must have right attitude and customer centric approach Document all support activity within the IT incident and request fulfilment tool (preferred SNOW) 100% onsite - working from our client office If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you. A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally. This role is subject to a post-offer background verification in accordance with the local country legislation. Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page. NO AGENCIES
We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology IT Services and IT Consulting Referrals increase your chances of interviewing at A&O IT Group by 2x Get notified about new Desktop Support Engineer jobs in San Jose, CA. Fremont, CA $116,000 - $132,000 3 months ago San Francisco Bay Area $85,000 - $105,000 2 weeks ago San Francisco Bay Area $50 - $65 3 weeks ago Sunnyvale, CA $86,900 - $106,300 2 months ago Elite Technical Support Engineer - Future Opportunities (US)
Technical Support Engineer – Automation (Hybrid – Santa Clara, CA)
Staff Technical Support Engineer - Santa Clara, CA - Hybrid
Santa Clara, CA $112,000 - $140,000 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr