Nashville Public Radio
Director, Operations Communications
Nashville Public Radio, Chicago, Illinois, United States, 60290
Overview
Department
OPS Operations, Strategy, and Finance - Communications About The Department
The Office of the Vice President for Operations supports the University’s teaching, learning, research, and engagement goals with the mandate to oversee enabling infrastructure, including the built environment, technology, and human resources. The Office prioritizes exceptional service and robust business practices that steward infrastructure resources efficiently and support long-range planning and culture.
Job Summary
The Director of Operations Communications is responsible for developing and implementing internal communications strategies for the University of Chicago’s Office of the Vice President of Operations, which includes Information Technology Services, Human Resources, the Department of Safety and Security, and Facilities Services. The core responsibility is to create and deliver communications that advance Operations’ day-to-day and long-term priorities, both within Operations and to the broader campus community. The Director drives campus awareness of Operations’ resources and provides change-management communications for new policies, initiatives, and priority projects. Through unified communications with the campus community, Operations Communications ensures transparent communications on major Operations projects, resources and initiatives such as technology upgrades, construction and traffic impacts, sustainability initiatives, and policy and benefits information, while fostering strong department collaboration and actively engaging campus partners. This role leads communications for IT Services to advance IT priorities and initiatives and supports Operations-specific channels, as well as the development of Operations content for University-wide channels. During periods of change and urgent IT matters, this position delivers timely and accurate information to stakeholders, often beyond normal business hours, in collaboration with the Office of Communications. The Director leads and supervises a team of communications professionals and establishes communication processes and standards for IT Services communications, including best-in-class processes, templates, and standards for consistent university-wide messaging. This role reports to the Executive Director of Operations Communications. Responsibilities
Provides strategic leadership and supervises a team of communications professionals supporting IT Services to establish consistent messaging, templates, and standards for unit-level and campus-wide communications. Sets comprehensive communications goals, KPIs, and performance standards to build a high-performing and collaborative team culture. Champions professional growth, mentorship, and succession planning for direct reports. Supports branding and identity initiatives, ensuring alignment with University-wide standards and developing new templates for consistency across all Operations internal and external communications channels. Fosters a strong and inclusive culture within the Operations communications team. Manages Operations web presence on the University’s intranet and contributes content to the UChicago Citizen newsletter. Develops communications strategies, messages, and supporting materials for significant Operations initiatives, in partnership with the Executive Director. Creates and sustains collaborative partnerships with other communicators and stakeholders on campus and with external partners. Oversees the development and coordination of IT Services plans, messages and leadership announcements to advance organizational changes. Provides strategic communications and project management support to IT Services initiatives, including communications planning, timeline and milestone development, goals and measurement, and resource allocation. Partners with the IT Services Senior Leadership Team, working closely with the CIO to develop campus-wide communications strategy advancing key IT priorities and IT transformation initiatives (e.g., generative AI and identity and access management modernization). Provides internal communications strategy support to inform staff of key tasks and deadlines related to HR, internal processes, and organizational changes. Oversees the editorial calendar and publication of the HR Headlines newsletter and manages other communications channels for Central HR to inform HR Partners and employees about policy changes and updates. Develops communication strategy and provides leadership and management of communications staff; liaises with other University and Unit offices as appropriate. Oversees writing, preparation, and/or delivery of information from or about the unit; maintains the unit's goals and communications strategy in publications, announcements, and speeches. Performs other related work as needed. Education and Work Experience
Education
Minimum qualifications include a college or university degree in a related field. Work Experience
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline. Certifications
(if any) as applicable. Preferred Qualifications
Master’s degree. Acute business acumen and understanding of organizational issues and challenges. Outstanding written, verbal and visual presentation skills. Strong understanding of the role of digital tools, including apps, social channels, websites, intranet, in communications. Translate complex concepts into easily understood messages that target specific audiences’ needs and/or perspective. Flexible and adaptable; able to work in ambiguous situations. Collaborative; partner across teams and functions. Knowledge of communication work processes. Maintain confidentiality of extremely sensitive data at all times. Application Documents
Resume/CV (required) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Details
Job Family
Communications Role Impact
People Manager Scheduled Weekly Hours
37.5 Drug Test Required
No Health Screen Required
No Motor Vehicle Record Inquiry Required
No Pay Rate Type
Salary FLSA Status
Exempt Pay Range
$139,000.00 - $178,000.00 The included pay range represents the University’s good faith estimate of the possible compensation offer at posting. Benefits Eligible
Yes The University offers a wide range of benefits. See the Benefits Guidebook for details. Posting and Compliance
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, or expression, national or ethnic origin, age, disability, military or veteran status, genetic information, or other protected classes. For more information, see the University's Notice of Nondiscrimination. If you need a reasonable accommodation to complete the application, call 773-702-5800 or submit a request via the Applicant Inquiry Form. All offers are contingent upon a background check that includes conviction history, evaluated case-by-case. The University’s Annual Security & Fire Safety Report is available online at http://securityreport.uchicago.edu; paper copies are available from the University of Chicago Police Department.
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Department
OPS Operations, Strategy, and Finance - Communications About The Department
The Office of the Vice President for Operations supports the University’s teaching, learning, research, and engagement goals with the mandate to oversee enabling infrastructure, including the built environment, technology, and human resources. The Office prioritizes exceptional service and robust business practices that steward infrastructure resources efficiently and support long-range planning and culture.
Job Summary
The Director of Operations Communications is responsible for developing and implementing internal communications strategies for the University of Chicago’s Office of the Vice President of Operations, which includes Information Technology Services, Human Resources, the Department of Safety and Security, and Facilities Services. The core responsibility is to create and deliver communications that advance Operations’ day-to-day and long-term priorities, both within Operations and to the broader campus community. The Director drives campus awareness of Operations’ resources and provides change-management communications for new policies, initiatives, and priority projects. Through unified communications with the campus community, Operations Communications ensures transparent communications on major Operations projects, resources and initiatives such as technology upgrades, construction and traffic impacts, sustainability initiatives, and policy and benefits information, while fostering strong department collaboration and actively engaging campus partners. This role leads communications for IT Services to advance IT priorities and initiatives and supports Operations-specific channels, as well as the development of Operations content for University-wide channels. During periods of change and urgent IT matters, this position delivers timely and accurate information to stakeholders, often beyond normal business hours, in collaboration with the Office of Communications. The Director leads and supervises a team of communications professionals and establishes communication processes and standards for IT Services communications, including best-in-class processes, templates, and standards for consistent university-wide messaging. This role reports to the Executive Director of Operations Communications. Responsibilities
Provides strategic leadership and supervises a team of communications professionals supporting IT Services to establish consistent messaging, templates, and standards for unit-level and campus-wide communications. Sets comprehensive communications goals, KPIs, and performance standards to build a high-performing and collaborative team culture. Champions professional growth, mentorship, and succession planning for direct reports. Supports branding and identity initiatives, ensuring alignment with University-wide standards and developing new templates for consistency across all Operations internal and external communications channels. Fosters a strong and inclusive culture within the Operations communications team. Manages Operations web presence on the University’s intranet and contributes content to the UChicago Citizen newsletter. Develops communications strategies, messages, and supporting materials for significant Operations initiatives, in partnership with the Executive Director. Creates and sustains collaborative partnerships with other communicators and stakeholders on campus and with external partners. Oversees the development and coordination of IT Services plans, messages and leadership announcements to advance organizational changes. Provides strategic communications and project management support to IT Services initiatives, including communications planning, timeline and milestone development, goals and measurement, and resource allocation. Partners with the IT Services Senior Leadership Team, working closely with the CIO to develop campus-wide communications strategy advancing key IT priorities and IT transformation initiatives (e.g., generative AI and identity and access management modernization). Provides internal communications strategy support to inform staff of key tasks and deadlines related to HR, internal processes, and organizational changes. Oversees the editorial calendar and publication of the HR Headlines newsletter and manages other communications channels for Central HR to inform HR Partners and employees about policy changes and updates. Develops communication strategy and provides leadership and management of communications staff; liaises with other University and Unit offices as appropriate. Oversees writing, preparation, and/or delivery of information from or about the unit; maintains the unit's goals and communications strategy in publications, announcements, and speeches. Performs other related work as needed. Education and Work Experience
Education
Minimum qualifications include a college or university degree in a related field. Work Experience
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline. Certifications
(if any) as applicable. Preferred Qualifications
Master’s degree. Acute business acumen and understanding of organizational issues and challenges. Outstanding written, verbal and visual presentation skills. Strong understanding of the role of digital tools, including apps, social channels, websites, intranet, in communications. Translate complex concepts into easily understood messages that target specific audiences’ needs and/or perspective. Flexible and adaptable; able to work in ambiguous situations. Collaborative; partner across teams and functions. Knowledge of communication work processes. Maintain confidentiality of extremely sensitive data at all times. Application Documents
Resume/CV (required) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Details
Job Family
Communications Role Impact
People Manager Scheduled Weekly Hours
37.5 Drug Test Required
No Health Screen Required
No Motor Vehicle Record Inquiry Required
No Pay Rate Type
Salary FLSA Status
Exempt Pay Range
$139,000.00 - $178,000.00 The included pay range represents the University’s good faith estimate of the possible compensation offer at posting. Benefits Eligible
Yes The University offers a wide range of benefits. See the Benefits Guidebook for details. Posting and Compliance
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, or expression, national or ethnic origin, age, disability, military or veteran status, genetic information, or other protected classes. For more information, see the University's Notice of Nondiscrimination. If you need a reasonable accommodation to complete the application, call 773-702-5800 or submit a request via the Applicant Inquiry Form. All offers are contingent upon a background check that includes conviction history, evaluated case-by-case. The University’s Annual Security & Fire Safety Report is available online at http://securityreport.uchicago.edu; paper copies are available from the University of Chicago Police Department.
#J-18808-Ljbffr