Live Nation Entertainment
LN Venues, Director of Premium Sales and Service
Live Nation Entertainment, Mansfield, Massachusetts, us, 02048
LN Venues, Director of Premium Sales and Service
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Job Summary Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music… With perks ranging from free concert tickets to dog‑friendly offices and progressive benefits such as student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Who Are You? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Job The Director of Premium Sales & Service is responsible for the long‑term retention and growth of our full‑season, membership, group, and hospitality package members as well as other revenue‑generating programs. This includes service, support and maintenance of assigned customer accounts and meeting all pre‑determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.
What This Role Will Do
Establish, nurture and maximize positive relationships with existing members and annually renew their full‑season memberships via all touchpoints—calls, emails, seat visits and events.
Design, present and execute annual proposals to existing premium clients and referrals.
Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts.
Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation.
Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitors’ Bureau, Chambers of Commerce, Meeting Planners Associations and similar organizations.
Work in partnership with the Director of Regional Business Development and Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience exceeds expectations.
Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes.
Report directly to the Regional Director.
What This Person Will Bring
Bachelor’s degree in sports/entertainment management, business or related field is required.
Five to ten years direct business‑to‑business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing.
A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization.
Demonstrated experience in managing a sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under high pressure.
Self‑starter and entrepreneurial spirit with hands‑on approach towards retention of existing memberships.
Highly motivated, naturally assertive, with a positive attitude.
Excellent organizational and time‑management skills.
Prior experience with Archtics and KORE/Salesforce.com is a plus.
Benefits & Perks
Health: Medical, vision, dental and mental health benefits with access to a health‑care concierge, and Flexible or Health Savings Accounts.
Yourself: Free concert tickets, generous paid time off including paid holidays, sick time and personal days.
Wealth: 401(k) program with company match, stock reimbursement program.
Family: New‑parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support.
Career: Career and skill development programs with School of Live, tuition reimbursement, and student‑loan repayment.
Others: Volunteer time off, crowdfunding match.
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar applicable laws.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable law.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
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Get AI-powered advice on this job and more exclusive features.
Job Summary Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music… With perks ranging from free concert tickets to dog‑friendly offices and progressive benefits such as student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Who Are You? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Job The Director of Premium Sales & Service is responsible for the long‑term retention and growth of our full‑season, membership, group, and hospitality package members as well as other revenue‑generating programs. This includes service, support and maintenance of assigned customer accounts and meeting all pre‑determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.
What This Role Will Do
Establish, nurture and maximize positive relationships with existing members and annually renew their full‑season memberships via all touchpoints—calls, emails, seat visits and events.
Design, present and execute annual proposals to existing premium clients and referrals.
Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts.
Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation.
Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitors’ Bureau, Chambers of Commerce, Meeting Planners Associations and similar organizations.
Work in partnership with the Director of Regional Business Development and Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience exceeds expectations.
Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes.
Report directly to the Regional Director.
What This Person Will Bring
Bachelor’s degree in sports/entertainment management, business or related field is required.
Five to ten years direct business‑to‑business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing.
A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization.
Demonstrated experience in managing a sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under high pressure.
Self‑starter and entrepreneurial spirit with hands‑on approach towards retention of existing memberships.
Highly motivated, naturally assertive, with a positive attitude.
Excellent organizational and time‑management skills.
Prior experience with Archtics and KORE/Salesforce.com is a plus.
Benefits & Perks
Health: Medical, vision, dental and mental health benefits with access to a health‑care concierge, and Flexible or Health Savings Accounts.
Yourself: Free concert tickets, generous paid time off including paid holidays, sick time and personal days.
Wealth: 401(k) program with company match, stock reimbursement program.
Family: New‑parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support.
Career: Career and skill development programs with School of Live, tuition reimbursement, and student‑loan repayment.
Others: Volunteer time off, crowdfunding match.
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar applicable laws.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable law.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
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