Rippling
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Executive Escalations Manager
role at
Rippling .
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, such as payroll, expenses, benefits, and computers. For the first time, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4 B+ from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock, and was named one of America’s best startup employers by Forbes.
About the Role In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team. Acting as a liaison for our E‑Staff, you’ll identify and define critical product and operational challenges and drive solutions to ensure successful resolution of complex customer issues.
What You Will Do
Own end-to-end management of executive escalations: serve as the subject‑matter expert and drive resolution of complex, cross‑functional problems, orchestrating internal stakeholders and communicating effectively.
Act as an Executive liaison: execute on behalf of our Executive team, instilling trust while serving as the customer’s single point of contact and champion.
Work cross‑functionally with key stakeholders: build and maintain strong relationships across the company—from executives to product, engineering, and support.
Analyze trends and root causes: conduct thorough root‑cause analysis on each escalation to identify trends and drive effective process improvement, sharing findings with executive leadership.
Partner directly with customers: engage with customers to navigate complex challenges, resolve critical issues, and strengthen their trust in Rippling’s products and services.
What You Will Need
3–5 years of experience in operations, consulting, banking, customer success, or another customer‑facing generalist role.
Executive communication skills—adept at distilling complex information into concise, polished insights for executive stakeholders.
Client‑facing communication skills—building trust with customers in high‑stress situations and effectively de‑escalating conflict.
Extremely driven and ambitious with a bias for action.
Solid track record of achievement, consistently delivering measurable business impact and earning recognition.
Quick learner with the ability to adapt to a fast‑paced, high‑growth environment.
Ability to break complex problems into actionable steps and drive execution with ownership.
Excellent written and verbal communication in English with strong attention to detail.
Ability to partner cross‑functionally, influence without authority, and act with urgency.
Preferred: 1–2 years of previous experience in a fast‑growth startup.
Additional Information Rippling is an equal‑opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate based on any protected characteristic and provide reasonable accommodations for applicants with disabilities. Rippling highly values working in‑office; for office‑based employees who live within a defined radius, we expect at least three days per week in the office.
Pay Range US Tier 1: $93,000 – $162,750 per year US Tier 2: $83,700 – $146,475 per year US Tier 3: $79,050 – $138,338 per year
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other (Software Development)
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Executive Escalations Manager
role at
Rippling .
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, such as payroll, expenses, benefits, and computers. For the first time, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4 B+ from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock, and was named one of America’s best startup employers by Forbes.
About the Role In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team. Acting as a liaison for our E‑Staff, you’ll identify and define critical product and operational challenges and drive solutions to ensure successful resolution of complex customer issues.
What You Will Do
Own end-to-end management of executive escalations: serve as the subject‑matter expert and drive resolution of complex, cross‑functional problems, orchestrating internal stakeholders and communicating effectively.
Act as an Executive liaison: execute on behalf of our Executive team, instilling trust while serving as the customer’s single point of contact and champion.
Work cross‑functionally with key stakeholders: build and maintain strong relationships across the company—from executives to product, engineering, and support.
Analyze trends and root causes: conduct thorough root‑cause analysis on each escalation to identify trends and drive effective process improvement, sharing findings with executive leadership.
Partner directly with customers: engage with customers to navigate complex challenges, resolve critical issues, and strengthen their trust in Rippling’s products and services.
What You Will Need
3–5 years of experience in operations, consulting, banking, customer success, or another customer‑facing generalist role.
Executive communication skills—adept at distilling complex information into concise, polished insights for executive stakeholders.
Client‑facing communication skills—building trust with customers in high‑stress situations and effectively de‑escalating conflict.
Extremely driven and ambitious with a bias for action.
Solid track record of achievement, consistently delivering measurable business impact and earning recognition.
Quick learner with the ability to adapt to a fast‑paced, high‑growth environment.
Ability to break complex problems into actionable steps and drive execution with ownership.
Excellent written and verbal communication in English with strong attention to detail.
Ability to partner cross‑functionally, influence without authority, and act with urgency.
Preferred: 1–2 years of previous experience in a fast‑growth startup.
Additional Information Rippling is an equal‑opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate based on any protected characteristic and provide reasonable accommodations for applicants with disabilities. Rippling highly values working in‑office; for office‑based employees who live within a defined radius, we expect at least three days per week in the office.
Pay Range US Tier 1: $93,000 – $162,750 per year US Tier 2: $83,700 – $146,475 per year US Tier 3: $79,050 – $138,338 per year
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other (Software Development)
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