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Meter

Connect Program Manager

Meter, San Francisco, California, United States, 94199

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Overview Meter builds the infrastructure modern businesses depend on to stay connected. Our product, Connect, helps companies source, compare, and install internet across thousands of locations, turning a traditionally painful process into a fast, transparent, and surprisingly simple experience.

Success Criteria You will build, implement, and execute the framework and processes needed to deliver diverse connectivity options to a variety of customer locations at a global scale. Your work will transform what is traditionally a painful and frustrating experience into a frictionless one that will continue to reinforce Connect as a competitive differentiator for Meter.

Day‑to‑Day Responsibilities

Coordinate between internal stakeholders (Customer Success, Operations, and Engineering) and external partners (internet service providers, riser companies, and property managers) to deliver an efficient white‑glove installation experience for each customer’s internet connection.

Manage single‑location retail shops to international multi‑location enterprise deployments, ensuring each installation represents a critical step in a customer’s connectivity journey.

Partner with offshore fulfillment specialists to ensure each connection is installed, customer‑ready, and compliant with quality standards.

Identify friction points in the process, coordinate solutions that improve efficiency and velocity, and reduce customer touch‑points.

Build playbooks for repeatable scenarios, standardize circuit installation and validation processes, and expand international coverage while maintaining quality and speed.

Who You Are You thrive in environments where minor improvements can have major consequences, care deeply about delivering the right outcomes for customers, and are passionate about not settling for the status quo and pushing legacy providers to operate at an elevated cadence.

Why Meter?

The internet runs the world. Every video call, purchase, and interaction is driven by packets flowing through networks that have remained brittle and complex for decades.

We built better networks from the ground up: enterprise hardware, intuitive software, and streamlined operations that deliver great outcomes at scale for companies like Bridgewater, Lyft, and Reddit.

Our vision is simple: to enable businesses to use the internet more than today, with a networking stack that is as reliable and seamless as any modern utility.

Salary and Benefits

Estimated base salary: $100,000 – $125,000.

Eligible to participate in Meter’s equity plan.

By applying to this job you acknowledge that you have read and understood Meter’s Job Applicant Privacy Notice.

Location San Mateo, CA

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