Mastercard
Director Product Management Global SME Loyalty
Mastercard, Purchase, New York, United States, 10577
Overview
Director, Product Management - Global SME Loyalty
— We are seeking a highly skilled and visionary Director, Product Management to lead the implementation and go-to-market of innovative loyalty offerings. This individual will partner across the design and execution of solutions that transform the way small and medium-sized enterprises (SMEs) and their customers engage with loyalty. The ideal candidate will bring deep expertise in loyalty ecosystems, a strong understanding of SME business needs, and the ability to balance technical execution with a relentless focus on customer experience. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we help build a sustainable economy where everyone can prosper, supporting a wide range of digital payments choices with secure, simple, smart, and accessible transactions. Our technology, partnerships, and networks combine to deliver products and services that help people, businesses, and governments realize their greatest potential. Key Responsibilities
Define and drive the product vision for next-generation loyalty offerings tailored to SMEs. Lead the end-to-end product lifecycle: ideation, roadmap prioritization, requirements gathering, design, build, launch, and optimization. Ensure seamless execution of loyalty programs by collaborating with cross-functional teams to deliver measurable results. Partner with cross-functional teams (technology, engineering, design, operations, partnerships, legal, finance, and marketing) to deliver scalable and differentiated solutions. Ensure products are intuitive, seamless, and provide measurable value for SMEs and their customers. Establish and track KPIs to monitor product performance and drive continuous improvement. Translate customer insights, business needs, and industry trends into actionable product features and enhancements. Qualifications
8+ years of product management experience, with at least 5 years in loyalty, rewards, or customer engagement platforms. Demonstrated expertise in addressing the needs of SMEs (B2B or B2B2C experience highly preferred). Proven success in leading innovative, customer-first product strategies from concept through launch. Strong technical acumen with the ability to translate complex requirements into actionable product designs. Strong leadership, communication, and stakeholder management skills with the ability to influence across all levels. Bachelor’s degree required; MBA or advanced degree preferred. Ready to Make Your Mark?
If you’re passionate about driving innovation and shaping the future of SME loyalty, we invite you to apply. Employee Information
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard\'s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines. Compensation and Benefits
In line with Mastercard\'s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary based on location, job-related knowledge, skills, and experience. Mastercard benefits for full-time (and certain part-time) employees generally include: medical, dental, vision, disability, life insurance; flexible spending accounts and health savings accounts; leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time; 25 days of vacation; 5 personal days; 10 annual paid US holidays; 401k with company match; and other eligible programs. Pay Ranges
Purchase, New York: $170,000 - $273,000 USD Miami, Florida: $148,000 - $237,000 USD
#J-18808-Ljbffr
Director, Product Management - Global SME Loyalty
— We are seeking a highly skilled and visionary Director, Product Management to lead the implementation and go-to-market of innovative loyalty offerings. This individual will partner across the design and execution of solutions that transform the way small and medium-sized enterprises (SMEs) and their customers engage with loyalty. The ideal candidate will bring deep expertise in loyalty ecosystems, a strong understanding of SME business needs, and the ability to balance technical execution with a relentless focus on customer experience. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we help build a sustainable economy where everyone can prosper, supporting a wide range of digital payments choices with secure, simple, smart, and accessible transactions. Our technology, partnerships, and networks combine to deliver products and services that help people, businesses, and governments realize their greatest potential. Key Responsibilities
Define and drive the product vision for next-generation loyalty offerings tailored to SMEs. Lead the end-to-end product lifecycle: ideation, roadmap prioritization, requirements gathering, design, build, launch, and optimization. Ensure seamless execution of loyalty programs by collaborating with cross-functional teams to deliver measurable results. Partner with cross-functional teams (technology, engineering, design, operations, partnerships, legal, finance, and marketing) to deliver scalable and differentiated solutions. Ensure products are intuitive, seamless, and provide measurable value for SMEs and their customers. Establish and track KPIs to monitor product performance and drive continuous improvement. Translate customer insights, business needs, and industry trends into actionable product features and enhancements. Qualifications
8+ years of product management experience, with at least 5 years in loyalty, rewards, or customer engagement platforms. Demonstrated expertise in addressing the needs of SMEs (B2B or B2B2C experience highly preferred). Proven success in leading innovative, customer-first product strategies from concept through launch. Strong technical acumen with the ability to translate complex requirements into actionable product designs. Strong leadership, communication, and stakeholder management skills with the ability to influence across all levels. Bachelor’s degree required; MBA or advanced degree preferred. Ready to Make Your Mark?
If you’re passionate about driving innovation and shaping the future of SME loyalty, we invite you to apply. Employee Information
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard\'s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines. Compensation and Benefits
In line with Mastercard\'s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary based on location, job-related knowledge, skills, and experience. Mastercard benefits for full-time (and certain part-time) employees generally include: medical, dental, vision, disability, life insurance; flexible spending accounts and health savings accounts; leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time; 25 days of vacation; 5 personal days; 10 annual paid US holidays; 401k with company match; and other eligible programs. Pay Ranges
Purchase, New York: $170,000 - $273,000 USD Miami, Florida: $148,000 - $237,000 USD
#J-18808-Ljbffr