City and County of San Francisco
Program Specialist - Dept of Homelessness and Supportive Housing (2913 TEX)
City and County of San Francisco, San Francisco, California, United States, 94199
Program Specialist – Dept of Homelessness and Supportive Housing (2913 TEX)
Department:
Homelessness and Supportive Housing Job Class:
2913-Program Specialist Salary Range:
$101,998 – $123,968 annually Role Type:
Temporary Exempt (TEX) – appointment term up to 24 months Hours:
Full‑time Application Deadline:
May 3, 2025
As part of a collaborative team, you will manage the continued development and oversight of San Francisco’s Shelter System, providing temporary accommodations for people experiencing homelessness. You will perform specialized technical duties, investigate, review, evaluate, train, screen, and coordinate various programs within the Department of Homelessness and Supportive Housing.
Essential Duties and Responsibilities
Serve as the shelter team’s subject matter expert on the Shelter Grievance Ordinance.
Act as the Shelter Grievance Arbitration Secretary, managing scheduling of shelter grievance arbitrations, logistics, documentation, and overseeing recruitment, training, and support of arbitration panel members.
Design and deliver provider‑facing training on shelter grievance processes, ADA compliance, and related topics; provide ongoing technical assistance to providers.
Maintain tracking systems including a shelter matrix with critical information about shelter programs, site contacts, shelter rules, and other PowerBI dashboards used by the shelter team.
Support cross‑team initiatives, maintain accurate documentation, and contribute to continuous improvement of shelter system operations.
Assist in developing shelter program policies and procedures.
Provide technical assistance to management personnel and community advisory boards, councils, or agencies to coordinate and implement program development.
Help support innovative initiatives and temporary shelter models aimed at preventing and ending homelessness for youth, families, and individuals.
Support compliance, quality assurance, and continuous quality improvement processes of the Shelter System team.
Other duties as assigned.
Minimum Qualifications
Education: None.
Experience: Three (3) years in the Social Services field performing duties in eligibility determination, case management, data management, employment services, or training.
Desired Qualifications
Understanding of the San Francisco shelter delivery system, including family, adult, and TAY programs.
One (1) year or more of public or non‑profit experience involving complex analysis of housing, health, social programs, and/or public policy.
Experience working with a diverse workforce of people with different cultures, backgrounds, and perspectives.
Knowledge of homeless services program policies and operations.
Excellent organizational, verbal, and written communication skills.
License and Certification
Some positions require possession of, or ability to obtain, a valid California driver’s license.
Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.
Equal Employment Opportunity All applicants will receive a fair and equitable hiring process. The City and County of San Francisco encourage women, minorities, and persons with disabilities to apply. We consider applicants without regard to sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, or veteran status.
How to Apply Applications must be submitted online at
https://careers.sf.gov/ . Please follow these steps:
Select the “I’m Interested” button and follow the on-screen instructions.
Ensure your email address is accurate and kept up‑to‑date; CCSF may contact you via e‑mail.
Check that e‑mail from CCSF is not blocked by spam filters.
Retain the confirmation e‑mail you receive from notification@careers.sf.gov.
For questions about this recruitment or the application process, contact the analyst Latasha Collins at
latasha.collins@sfgov.org .
#J-18808-Ljbffr
Homelessness and Supportive Housing Job Class:
2913-Program Specialist Salary Range:
$101,998 – $123,968 annually Role Type:
Temporary Exempt (TEX) – appointment term up to 24 months Hours:
Full‑time Application Deadline:
May 3, 2025
As part of a collaborative team, you will manage the continued development and oversight of San Francisco’s Shelter System, providing temporary accommodations for people experiencing homelessness. You will perform specialized technical duties, investigate, review, evaluate, train, screen, and coordinate various programs within the Department of Homelessness and Supportive Housing.
Essential Duties and Responsibilities
Serve as the shelter team’s subject matter expert on the Shelter Grievance Ordinance.
Act as the Shelter Grievance Arbitration Secretary, managing scheduling of shelter grievance arbitrations, logistics, documentation, and overseeing recruitment, training, and support of arbitration panel members.
Design and deliver provider‑facing training on shelter grievance processes, ADA compliance, and related topics; provide ongoing technical assistance to providers.
Maintain tracking systems including a shelter matrix with critical information about shelter programs, site contacts, shelter rules, and other PowerBI dashboards used by the shelter team.
Support cross‑team initiatives, maintain accurate documentation, and contribute to continuous improvement of shelter system operations.
Assist in developing shelter program policies and procedures.
Provide technical assistance to management personnel and community advisory boards, councils, or agencies to coordinate and implement program development.
Help support innovative initiatives and temporary shelter models aimed at preventing and ending homelessness for youth, families, and individuals.
Support compliance, quality assurance, and continuous quality improvement processes of the Shelter System team.
Other duties as assigned.
Minimum Qualifications
Education: None.
Experience: Three (3) years in the Social Services field performing duties in eligibility determination, case management, data management, employment services, or training.
Desired Qualifications
Understanding of the San Francisco shelter delivery system, including family, adult, and TAY programs.
One (1) year or more of public or non‑profit experience involving complex analysis of housing, health, social programs, and/or public policy.
Experience working with a diverse workforce of people with different cultures, backgrounds, and perspectives.
Knowledge of homeless services program policies and operations.
Excellent organizational, verbal, and written communication skills.
License and Certification
Some positions require possession of, or ability to obtain, a valid California driver’s license.
Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.
Equal Employment Opportunity All applicants will receive a fair and equitable hiring process. The City and County of San Francisco encourage women, minorities, and persons with disabilities to apply. We consider applicants without regard to sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, or veteran status.
How to Apply Applications must be submitted online at
https://careers.sf.gov/ . Please follow these steps:
Select the “I’m Interested” button and follow the on-screen instructions.
Ensure your email address is accurate and kept up‑to‑date; CCSF may contact you via e‑mail.
Check that e‑mail from CCSF is not blocked by spam filters.
Retain the confirmation e‑mail you receive from notification@careers.sf.gov.
For questions about this recruitment or the application process, contact the analyst Latasha Collins at
latasha.collins@sfgov.org .
#J-18808-Ljbffr