Henkel AG & Co. KGaA
Overview
About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you’ll do
Develop and implement quality plans and processes to support the overall quality strategy of Henkel customers.
Ensure that customer requirements are met and customer satisfaction is continuously improved.
Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.
Provide training to ensure adherence to customer quality processes and tools throughout the organization.
Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.
Coordinate responses to customer requests with key internal contacts as needed.
Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.
Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality Key Account Manager. Drive the proper utilization of the global customer requirements and customer satisfaction database.
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This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you’ll do
Develop and implement quality plans and processes to support the overall quality strategy of Henkel customers.
Ensure that customer requirements are met and customer satisfaction is continuously improved.
Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.
Provide training to ensure adherence to customer quality processes and tools throughout the organization.
Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.
Coordinate responses to customer requests with key internal contacts as needed.
Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.
Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality Key Account Manager. Drive the proper utilization of the global customer requirements and customer satisfaction database.
#J-18808-Ljbffr