Local Government Federal Credit Union
Consumer Loan Officer
Local Government Federal Credit Union, Raleigh, North Carolina, United States, 27601
Consumer Loan Officer
We believe in doing good and value the contributions of diverse minds while prioritizing the success and well‑being of our employees. Every person in our organization plays a role in supporting a healthy environment and achieving prosperity for all. We recruit bright, energetic, and talented people to be members of our team and offer a dynamic workplace with opportunities for professional advancement and growth. We strive to display integrity, self‑awareness, courage, and respect for one another while continually learning, because we truly believe that when our employees succeed, our community wins.
ABOUT THE POSITION The Consumer Loan Officer is a centralized role that guides members through the consumer lending process with a consultative, relationship‑based approach. This key part of our centralized lending strategy focuses on managing primarily digital loan applications, with additional referrals from physical branches. The officer reviews applications before underwriting, contacts members to confirm loan purpose and structure, ensures stipulations are gathered post‑approval, and follows up on both approvals and denials. The role helps members navigate their borrowing journey, aligns their needs with the right loan product, and maintains clarity and completeness at every step.
NORMAL DAY‑TO‑DAY WORK
Review assigned digital and branch‑submitted loan applications to ensure the selected product, amount, and term align with the member’s financial needs and objectives.
Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.
Collaborate with Consumer Underwriting to ensure applications are accurate and complete, proactively gather missing information or documents needed for decisioning, and support fulfillment and underwriting partners by submitting well‑prepared, accurate, and complete applications.
Follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.
Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.
Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately while adhering to all regulatory and internal policies.
Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.
Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.
Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.
Contribute to process improvement initiatives by identifying trends, bottlenecks, and opportunities for better member communication.
Take ownership of actions, decisions, and results; openly accept feedback and demonstrate a willingness and ability to improve.
JOB QUALIFICATIONS Required:
1–3 years of experience in consumer lending or member service roles involving lending conversations.
Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.
Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.
Familiarity with credit reports, DTI calculations, and basic underwriting principles.
Ability to use loan origination systems and CRM tools to document member contact and update application status.
High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast‑paced, centralized environment.
Member‑focused mindset with a consultative, empathetic approach to lending.
Ability to function in a Consumer business office environment and use standard office equipment (PC, copier, telephone, etc.).
Ability to lift a minimum of 25 lbs. (file boxes, computer).
Travel required on occasion.
Preferred:
Credit union experience, particularly in a digital or centralized lending model.
Exposure to Fiserv Velocity or similar LOS platforms.
Bilingual (Spanish) is a plus.
Familiarity with digital member interactions, including secure messaging platforms or digital follow‑up tools.
Ability to analyze credit reports and make basic recommendations on loan alternatives.
CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 careers@civicfcu.org
#J-18808-Ljbffr
ABOUT THE POSITION The Consumer Loan Officer is a centralized role that guides members through the consumer lending process with a consultative, relationship‑based approach. This key part of our centralized lending strategy focuses on managing primarily digital loan applications, with additional referrals from physical branches. The officer reviews applications before underwriting, contacts members to confirm loan purpose and structure, ensures stipulations are gathered post‑approval, and follows up on both approvals and denials. The role helps members navigate their borrowing journey, aligns their needs with the right loan product, and maintains clarity and completeness at every step.
NORMAL DAY‑TO‑DAY WORK
Review assigned digital and branch‑submitted loan applications to ensure the selected product, amount, and term align with the member’s financial needs and objectives.
Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.
Collaborate with Consumer Underwriting to ensure applications are accurate and complete, proactively gather missing information or documents needed for decisioning, and support fulfillment and underwriting partners by submitting well‑prepared, accurate, and complete applications.
Follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.
Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.
Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately while adhering to all regulatory and internal policies.
Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.
Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.
Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.
Contribute to process improvement initiatives by identifying trends, bottlenecks, and opportunities for better member communication.
Take ownership of actions, decisions, and results; openly accept feedback and demonstrate a willingness and ability to improve.
JOB QUALIFICATIONS Required:
1–3 years of experience in consumer lending or member service roles involving lending conversations.
Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.
Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.
Familiarity with credit reports, DTI calculations, and basic underwriting principles.
Ability to use loan origination systems and CRM tools to document member contact and update application status.
High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast‑paced, centralized environment.
Member‑focused mindset with a consultative, empathetic approach to lending.
Ability to function in a Consumer business office environment and use standard office equipment (PC, copier, telephone, etc.).
Ability to lift a minimum of 25 lbs. (file boxes, computer).
Travel required on occasion.
Preferred:
Credit union experience, particularly in a digital or centralized lending model.
Exposure to Fiserv Velocity or similar LOS platforms.
Bilingual (Spanish) is a plus.
Familiarity with digital member interactions, including secure messaging platforms or digital follow‑up tools.
Ability to analyze credit reports and make basic recommendations on loan alternatives.
CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 careers@civicfcu.org
#J-18808-Ljbffr