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Mercy Medical Center

Insurance Verifier/Financial Counselor

Mercy Medical Center, Aurora, Illinois, United States, 60505

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Insurance Verifier/Financial Counselor

Mercy Medical Center

Responsibilities

Contact health plan carriers to obtain eligibility information and verify it in patient accounts.

Assist patients in understanding insurance coverage and financial responsibilities.

Coordinate payments for scheduled/elective services in accordance with payer specifications prior to service delivery.

Collect payments, discuss arrangements, create estimates, and advise patients by phone or in person on insurance benefits.

Provide excellent customer service regarding insurance inquiries.

Manage insurance‑related queries from internal and external stakeholders.

Prepare reports on insurance verification activities and outcomes for management review.

Problem‑solve insurance errors and research insurance requirements.

Gather information to process financial assistance requests.

Document all communication and follow‑up in the EMR.

Pursue education opportunities to remain current with payer changes.

Qualifications

Minimum two years’ experience in hospital admissions or billing (preferred).

Well versed in authorization processes for all payers.

Knowledge of medical terminology and insurance policies.

Excellent organization and time‑management skills with strong oral and written communication.

Ability to learn quickly, work independently, and collaborate within a team.

Attention to detail and multitasking ability.

Problem‑solving skills.

Proficient computer skills.

High School Graduate or GED equivalent (required).

Pay & Benefits Mercy Medical Center offers competitive compensation and a comprehensive benefits package including paid time off, 401(k) retirement plan, medical, dental, vision coverage, tuition reimbursement, and other voluntary benefits. Estimated starting compensation ranges from $16.35 to $23.68 per hour.

Employment Status Full Time

Shift Days

Seniority Level Entry level

Employment Type Full‑time

Job Function Finance and Sales

Industries Medical Practices, Hospitals and Health Care, Wellness and Fitness Services

Equal Employment Opportunity Company is an equal employment opportunity employer. It prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other category protected by applicable federal, state, or local laws.

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