Kustomer
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About Kustomer
Kustomer is the industry-leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands such as Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230 million in funding from leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners Battery, Redpoint and Boldstart Ventures, who invested $60 million. In 2025, Kustomer announced a $30 million Series B led by Norwest, with continued support from Battery, Redpoint and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
About The Role We are looking for an experienced Billing Manager for our newly created position. This person will be responsible for managing day‑to‑day customer billing and billing support operations, and will serve as the subject‑matter expert on all best‑in‑class billing and billing support processes.
Reporting to the Controller and closely partnering with Sales and Engineering, the main strategic goal is to build a best‑practice billing function on a to‑be‑determined enterprise‑grade billing platform. This is a multi‑functional, hands‑on role that requires proficiency in leadership, customer billing, support and related systems, as well as experience with ERP systems in a cloud‑based business environment.
You’ll be responsible for:
Managing an enterprise-grade SaaS billing solution (Zuora), implementing new pricing and products in coordination with Engineering, and troubleshooting and testing activities.
Processing daily billings and ensuring invoices are accurate and complete.
Working cross‑functionally to review customer contracts and ensure proper billing set‑up adhering to underlying system requirements and policy standards.
Responding to external and internal customer inquiries regarding invoices, payments, discrepancies and contract clarification requests.
Ensuring timely and accurate daily cash postings.
Collaborating closely with the finance team to improve overall processes, drive efficiencies and improve/monitor internal controls for billings and collections.
Assisting the sales department with contracts and customer‑related questions as needed.
Responding to field escalations (sales and service) and customer service requests.
Leading month‑end closing activities related to Accounts Receivable and Revenue Recognition.
Assisting with Sales Tax reporting and reconciliations.
Assisting with the annual financial statement audit.
Mentoring members of the Billing Team and providing support with general activities.
Additional ad‑hoc responsibilities as assigned.
Handling sensitive personal data.
Your qualifications:
BS in Finance or Accounting preferred.
Advanced knowledge of Zuora or similar SaaS product; previous experience implementing or managing a billing software required.
Working knowledge of Salesforce or CPQ tools.
5+ years of billing experience in a cloud software environment with annual subscription, usage‑based and renewal billing, collections and account reconciliations.
3+ years of experience in financial operations, including general ledger and journal entries.
Previous experience in a cloud software startup or high‑growth, fast‑paced environment with the ability to multi‑task and work well under pressure.
Proven ability to perform complex billing transactions.
Track record for improving process efficiencies and solving problems, and the ability to identify areas for process improvement initiatives.
Understanding of GAAP, ASC 606 and revenue recognition experience a plus.
Advanced proficiency in Excel (VLOOKUPs, pivot tables, etc.).
Strong organizational and management skills.
Excellent interpersonal and communication skills – both written and verbal.
Strong analytical and problem‑solving skills.
All roles at Kustomer may involve handling sensitive personal data.
Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401(k), Wi‑Fi and mobile reimbursement, and a generous vacation policy; in the U.K. we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal‑opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer Kustomer only contacts candidates from company email addresses ending in @kustomer.com and does not seek funds from candidates in any circumstances.
#J-18808-Ljbffr
About Kustomer
Kustomer is the industry-leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands such as Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230 million in funding from leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners Battery, Redpoint and Boldstart Ventures, who invested $60 million. In 2025, Kustomer announced a $30 million Series B led by Norwest, with continued support from Battery, Redpoint and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
About The Role We are looking for an experienced Billing Manager for our newly created position. This person will be responsible for managing day‑to‑day customer billing and billing support operations, and will serve as the subject‑matter expert on all best‑in‑class billing and billing support processes.
Reporting to the Controller and closely partnering with Sales and Engineering, the main strategic goal is to build a best‑practice billing function on a to‑be‑determined enterprise‑grade billing platform. This is a multi‑functional, hands‑on role that requires proficiency in leadership, customer billing, support and related systems, as well as experience with ERP systems in a cloud‑based business environment.
You’ll be responsible for:
Managing an enterprise-grade SaaS billing solution (Zuora), implementing new pricing and products in coordination with Engineering, and troubleshooting and testing activities.
Processing daily billings and ensuring invoices are accurate and complete.
Working cross‑functionally to review customer contracts and ensure proper billing set‑up adhering to underlying system requirements and policy standards.
Responding to external and internal customer inquiries regarding invoices, payments, discrepancies and contract clarification requests.
Ensuring timely and accurate daily cash postings.
Collaborating closely with the finance team to improve overall processes, drive efficiencies and improve/monitor internal controls for billings and collections.
Assisting the sales department with contracts and customer‑related questions as needed.
Responding to field escalations (sales and service) and customer service requests.
Leading month‑end closing activities related to Accounts Receivable and Revenue Recognition.
Assisting with Sales Tax reporting and reconciliations.
Assisting with the annual financial statement audit.
Mentoring members of the Billing Team and providing support with general activities.
Additional ad‑hoc responsibilities as assigned.
Handling sensitive personal data.
Your qualifications:
BS in Finance or Accounting preferred.
Advanced knowledge of Zuora or similar SaaS product; previous experience implementing or managing a billing software required.
Working knowledge of Salesforce or CPQ tools.
5+ years of billing experience in a cloud software environment with annual subscription, usage‑based and renewal billing, collections and account reconciliations.
3+ years of experience in financial operations, including general ledger and journal entries.
Previous experience in a cloud software startup or high‑growth, fast‑paced environment with the ability to multi‑task and work well under pressure.
Proven ability to perform complex billing transactions.
Track record for improving process efficiencies and solving problems, and the ability to identify areas for process improvement initiatives.
Understanding of GAAP, ASC 606 and revenue recognition experience a plus.
Advanced proficiency in Excel (VLOOKUPs, pivot tables, etc.).
Strong organizational and management skills.
Excellent interpersonal and communication skills – both written and verbal.
Strong analytical and problem‑solving skills.
All roles at Kustomer may involve handling sensitive personal data.
Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401(k), Wi‑Fi and mobile reimbursement, and a generous vacation policy; in the U.K. we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal‑opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer Kustomer only contacts candidates from company email addresses ending in @kustomer.com and does not seek funds from candidates in any circumstances.
#J-18808-Ljbffr