Dal-Tile LLC
Overview
6 days ago Be among the first 25 applicants. Join the largest manufacturer of tile and natural stone in the United States and explore a career with Dal-Tile, a subsidiary of Mohawk Industries. Our team offers a family-friendly work environment, a commitment to promoting from within, and benefits that go beyond medical and dental. Dal-Tile is committed to helping every employee maintain a productive life outside of work. The Customer Experience Coordinator
is an entry-level contributor who works to solve customer-related problems of limited complexity and performs a variety of administrative tasks to gain knowledge and skills related to their department. This role coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction. Responsibilities
Execute daily tasks related to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department. Respond promptly to customer inquiries through various channels, including phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Serve as a customer experience resource for other associates. May be responsible for some warehouse and inventory tasks. Maintain accurate and organized records of customer interactions and resolutions. Provide basic analysis and apply knowledge from experience or standard procedure to solve problems. Perform other duties as needed. Required Experience and Education
Bachelors degree in a related field or equivalent education and/or experience. 0-2 years relevant experience or equivalent education and/or experience. Competencies
Applies conceptual knowledge of theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. Benefits
We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Equal Opportunity
Dal-Tile is a proud supporter of our U.S. military, veterans and their families. Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. Job Type
Professional Opportunities Req ID 88371
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6 days ago Be among the first 25 applicants. Join the largest manufacturer of tile and natural stone in the United States and explore a career with Dal-Tile, a subsidiary of Mohawk Industries. Our team offers a family-friendly work environment, a commitment to promoting from within, and benefits that go beyond medical and dental. Dal-Tile is committed to helping every employee maintain a productive life outside of work. The Customer Experience Coordinator
is an entry-level contributor who works to solve customer-related problems of limited complexity and performs a variety of administrative tasks to gain knowledge and skills related to their department. This role coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction. Responsibilities
Execute daily tasks related to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department. Respond promptly to customer inquiries through various channels, including phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Serve as a customer experience resource for other associates. May be responsible for some warehouse and inventory tasks. Maintain accurate and organized records of customer interactions and resolutions. Provide basic analysis and apply knowledge from experience or standard procedure to solve problems. Perform other duties as needed. Required Experience and Education
Bachelors degree in a related field or equivalent education and/or experience. 0-2 years relevant experience or equivalent education and/or experience. Competencies
Applies conceptual knowledge of theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. Benefits
We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Equal Opportunity
Dal-Tile is a proud supporter of our U.S. military, veterans and their families. Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. Job Type
Professional Opportunities Req ID 88371
#J-18808-Ljbffr