Park Lawn Corporation
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Funeral Ambassador
role at
Park Lawn Corporation
Overview The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Responsibilities
Greets and directs client families and their guests to the correct chapel in which services are being held.
Directs visitors to guest book and distributes memorialization materials as needed.
Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
Receives and places flowers in chapels.
Ensures refreshments are available to client families and their guests.
Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
Oversees parking area and ensures family and ceremonial vehicles are arranged for formal procession.
Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
Actively serves as an ambassador of the business in the community to build trust and loyalty.
Represents the business in a professional, honest and ethical manner at all times.
Maintains a professional personal appearance and demeanor while performing duties or representing the business.
Other duties as assigned.
Qualifications
Four-year degree or equivalent combination of education and experience preferred.
At least 1-year experience in funeral arranging preferred.
Able to read, write and speak English fluently. Bilingual is a plus.
Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
Demonstrated willingness to participate in growing market share through personal community involvement.
Ability to communicate effectively with internal and external customers.
Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
Ability to actively respond to the requests of the client families and their guests.
Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
Maintains a positive attitude and working environment through organization and communication.
Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
Ability to work independently with little or no supervision.
Benefits
Financial assistance programs encouraging employees through education and development in industry related subjects.
Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
Employee Discounts on services, merchandise, and property to help our team members in their time of need.
Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.
We are rooted in the communities to provide a personal touch to every family we serve.
We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Employment details
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Individual and Family Services
Other information
Travel: This position may require up to 10 percent out of area and overnight travel. Travel is primarily local during the business day.
Physical Demands and Work Environment: The duties are generally in an indoor setting; some duties may be outdoors. Regularly required to climb, sit, stand, bend, kneel, and lift up to 25 pounds. Exposure to chemicals and/or blood borne pathogens is possible. Overtime may be necessary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
San Antonio, TX
#J-18808-Ljbffr
Funeral Ambassador
role at
Park Lawn Corporation
Overview The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Responsibilities
Greets and directs client families and their guests to the correct chapel in which services are being held.
Directs visitors to guest book and distributes memorialization materials as needed.
Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
Receives and places flowers in chapels.
Ensures refreshments are available to client families and their guests.
Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
Oversees parking area and ensures family and ceremonial vehicles are arranged for formal procession.
Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
Actively serves as an ambassador of the business in the community to build trust and loyalty.
Represents the business in a professional, honest and ethical manner at all times.
Maintains a professional personal appearance and demeanor while performing duties or representing the business.
Other duties as assigned.
Qualifications
Four-year degree or equivalent combination of education and experience preferred.
At least 1-year experience in funeral arranging preferred.
Able to read, write and speak English fluently. Bilingual is a plus.
Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
Demonstrated willingness to participate in growing market share through personal community involvement.
Ability to communicate effectively with internal and external customers.
Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
Ability to actively respond to the requests of the client families and their guests.
Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
Maintains a positive attitude and working environment through organization and communication.
Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
Ability to work independently with little or no supervision.
Benefits
Financial assistance programs encouraging employees through education and development in industry related subjects.
Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
Employee Discounts on services, merchandise, and property to help our team members in their time of need.
Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.
We are rooted in the communities to provide a personal touch to every family we serve.
We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Employment details
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Individual and Family Services
Other information
Travel: This position may require up to 10 percent out of area and overnight travel. Travel is primarily local during the business day.
Physical Demands and Work Environment: The duties are generally in an indoor setting; some duties may be outdoors. Regularly required to climb, sit, stand, bend, kneel, and lift up to 25 pounds. Exposure to chemicals and/or blood borne pathogens is possible. Overtime may be necessary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
San Antonio, TX
#J-18808-Ljbffr