Donohoe Hospitality Services
Join to apply for the
Front Desk Agent
role at
Donohoe Hospitality Services .
Canopy by Hilton Baltimore Harbor Point offers stunning waterfront views of the Inner Harbor and Patapsco River. The hotel’s modern and artistic design creates an inspiring and dynamic work atmosphere, making every day at work feel fresh and invigorating.
Compensation $17.50 per hour.
Position Summary As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Your responsibilities include ensuring a smooth check‑in process, offering valuable local insights, and meticulously attending to details that guarantee a seamless experience. Your warm welcome and attentive service will leave a lasting impression, making guests feel truly valued and cared for.
Part‑time position requiring availability to work weekends and various shifts between 7:00 AM and 11:00 PM.
Essential Functions
Guest Check‑In/Out: Efficiently check guests in and out according to hotel and brand standards.
Guest Information: Inform guests about hotel facilities, policies, and procedures; provide local tourist information.
Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
Cashier Duties: Handle cashier tasks and post charges to guest accounts.
Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
Security Procedures: Follow in‑house procedures to ensure the security of guests and employees and be familiar with emergency procedures.
Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
Additional Responsibilities
Flexible Scheduling: The hotel operates 24/7; employees may need to work shifts outside their preferred or usual hours to meet business demands.
Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Skills and Abilities
Communication: Strong communication and interpersonal skills.
Stamina: Ability to stand for extended periods.
Adaptability: Ability to work in a fast‑paced environment.
Composure: Maintain control and exhibit good judgment in difficult situations.
Benefits and Perks Donohoe Hospitality Services offers a comprehensive benefits package that includes health, dental, and vision insurance; paid time off; retirement plans; and hotel room discounts. Employees qualify for daily pay access, allowing them to receive earnings on the same day they work. Minimum 32 hours per week required to qualify for the full benefits package.
Job Details
Seniority level: Entry level.
Employment type: Part‑time.
Job function: Management and Manufacturing.
Industries: Hospitality.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you!
Apply today
and be a key player in creating memorable moments for our guests.
#J-18808-Ljbffr
Front Desk Agent
role at
Donohoe Hospitality Services .
Canopy by Hilton Baltimore Harbor Point offers stunning waterfront views of the Inner Harbor and Patapsco River. The hotel’s modern and artistic design creates an inspiring and dynamic work atmosphere, making every day at work feel fresh and invigorating.
Compensation $17.50 per hour.
Position Summary As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Your responsibilities include ensuring a smooth check‑in process, offering valuable local insights, and meticulously attending to details that guarantee a seamless experience. Your warm welcome and attentive service will leave a lasting impression, making guests feel truly valued and cared for.
Part‑time position requiring availability to work weekends and various shifts between 7:00 AM and 11:00 PM.
Essential Functions
Guest Check‑In/Out: Efficiently check guests in and out according to hotel and brand standards.
Guest Information: Inform guests about hotel facilities, policies, and procedures; provide local tourist information.
Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
Cashier Duties: Handle cashier tasks and post charges to guest accounts.
Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
Security Procedures: Follow in‑house procedures to ensure the security of guests and employees and be familiar with emergency procedures.
Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
Additional Responsibilities
Flexible Scheduling: The hotel operates 24/7; employees may need to work shifts outside their preferred or usual hours to meet business demands.
Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Skills and Abilities
Communication: Strong communication and interpersonal skills.
Stamina: Ability to stand for extended periods.
Adaptability: Ability to work in a fast‑paced environment.
Composure: Maintain control and exhibit good judgment in difficult situations.
Benefits and Perks Donohoe Hospitality Services offers a comprehensive benefits package that includes health, dental, and vision insurance; paid time off; retirement plans; and hotel room discounts. Employees qualify for daily pay access, allowing them to receive earnings on the same day they work. Minimum 32 hours per week required to qualify for the full benefits package.
Job Details
Seniority level: Entry level.
Employment type: Part‑time.
Job function: Management and Manufacturing.
Industries: Hospitality.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you!
Apply today
and be a key player in creating memorable moments for our guests.
#J-18808-Ljbffr