C.H. Robinson
Customs Entry Writer
Primary Location: Charlotte, NC United States of America
Secondary Locations: Knoxville, TN; Charleston, SC
We’re C.H. Robinson, one of the world’s largest logistics platforms and we’re looking for our next Customs Entry Writer. You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You will serve as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and a strong sense of accountability and urgency.
Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self‑guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on‑going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career.
At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and support training. In this role, you will engage with peers on‑site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.
Responsibilities
Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
Demonstrate mastery with respect to the customs brokerage products' standard operating procedures (SOP) and best practices.
Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
Begin to develop the skill to serve as a custom's trusted advisor, transitioning from the day‑to‑day data entry fundamentals to true customs brokerage account management of your clients.
Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S. Customs and Partner Government Agencies (PGA).
Adhere to a high level of operational excellence internally and externally, with respect to on‑time performance, accuracy, and customer service.
Required Qualifications
High school degree or GED equivalent.
Minimum of 1 year of customs entry‑writing experience.
Preferred Qualifications
Values a diverse and inclusive work environment.
Proficient in Microsoft Office Suite of programs.
Excellent communication, prioritization, and multi‑tasking skills.
Proven track record of strong customer service skills, interacting with customers and being client focused.
Excellent follow up with customers and the network.
Critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs.
High level of attention to detail.
Ability to work in a fast‑paced and deadline‑driven office environment.
Bachelor's degree.
Compensation Range $19.47 - $40.43. The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE//Disabled/Veteran
Benefits
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short‑Term and Long‑Term Disability
Paid and floating holidays
Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team‑building opportunities.
Dig in to our full list of benefits on OUR CULTURE page.
#J-18808-Ljbffr
Primary Location: Charlotte, NC United States of America
Secondary Locations: Knoxville, TN; Charleston, SC
We’re C.H. Robinson, one of the world’s largest logistics platforms and we’re looking for our next Customs Entry Writer. You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You will serve as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and a strong sense of accountability and urgency.
Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self‑guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on‑going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career.
At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and support training. In this role, you will engage with peers on‑site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.
Responsibilities
Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
Demonstrate mastery with respect to the customs brokerage products' standard operating procedures (SOP) and best practices.
Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
Begin to develop the skill to serve as a custom's trusted advisor, transitioning from the day‑to‑day data entry fundamentals to true customs brokerage account management of your clients.
Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S. Customs and Partner Government Agencies (PGA).
Adhere to a high level of operational excellence internally and externally, with respect to on‑time performance, accuracy, and customer service.
Required Qualifications
High school degree or GED equivalent.
Minimum of 1 year of customs entry‑writing experience.
Preferred Qualifications
Values a diverse and inclusive work environment.
Proficient in Microsoft Office Suite of programs.
Excellent communication, prioritization, and multi‑tasking skills.
Proven track record of strong customer service skills, interacting with customers and being client focused.
Excellent follow up with customers and the network.
Critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs.
High level of attention to detail.
Ability to work in a fast‑paced and deadline‑driven office environment.
Bachelor's degree.
Compensation Range $19.47 - $40.43. The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE//Disabled/Veteran
Benefits
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short‑Term and Long‑Term Disability
Paid and floating holidays
Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team‑building opportunities.
Dig in to our full list of benefits on OUR CULTURE page.
#J-18808-Ljbffr