The Aaron's Company, Inc.
Customer Accounts Manager
The Aaron's Company, Inc., Universal City, Texas, United States, 78148
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Customer Accounts Manager
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The Aaron’s Company, Inc. We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it is a career with purpose. Salary and Incentives
The salary range for this role is $15.50 to $16.25 per hour. The position is also eligible for incentive pay based on performance. The Work
Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Assist the General Manager with operational functions such as account recommendations, payment frequency and payment history to monitor accuracy. Second to the General Manager when required. Build authentic customer relationships to support customers in their ownership goals and drive sales. Manage the collections process by counseling customers to gain timely lease/merchandise renewals. Review and close lease agreements, confirming customer identification, collecting money, and obtaining customer signatures on lease agreements. Contact customers who have not renewed merchandise agreements. Maintain customer contact over the phone and through home visits. Update customers’ information and maintain accuracy. Manage the entire accounts staff to achieve daily, weekly, and monthly accounts department goals. Clean and certify merchandise in the cleaning station for all merchandise personally returned. Complete and maintain weekly vehicle maintenance sheet and route sheets daily. Load, secure, and protect product in company vehicle. Safely operate company vehicle. Assist the Sales Team as needed. Perform any other reasonable duties requested by management. Requirements
United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least 18 years old. Must meet DOT requirements to obtain certification in required states (United States). Ability to work a schedule of hours varying from 8 am to 9 pm. Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly. Two years of college or two years of previous management experience preferred. High School diploma or equivalent preferred. Excellent interpersonal and communication skills. High energy with the ability to effectively perform all store functions and multitask. Proper telephone etiquette. Uphold the Aaron’s Brand and protect company assets. Maintain a professional appearance. Proficient computer skills. Benefits
Paid time off, including vacation days, sick days, and holidays. Medical, dental, and vision insurance. 401(k) plan with contribution matching. Aaron’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
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Customer Accounts Manager
role at
The Aaron’s Company, Inc. We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it is a career with purpose. Salary and Incentives
The salary range for this role is $15.50 to $16.25 per hour. The position is also eligible for incentive pay based on performance. The Work
Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Assist the General Manager with operational functions such as account recommendations, payment frequency and payment history to monitor accuracy. Second to the General Manager when required. Build authentic customer relationships to support customers in their ownership goals and drive sales. Manage the collections process by counseling customers to gain timely lease/merchandise renewals. Review and close lease agreements, confirming customer identification, collecting money, and obtaining customer signatures on lease agreements. Contact customers who have not renewed merchandise agreements. Maintain customer contact over the phone and through home visits. Update customers’ information and maintain accuracy. Manage the entire accounts staff to achieve daily, weekly, and monthly accounts department goals. Clean and certify merchandise in the cleaning station for all merchandise personally returned. Complete and maintain weekly vehicle maintenance sheet and route sheets daily. Load, secure, and protect product in company vehicle. Safely operate company vehicle. Assist the Sales Team as needed. Perform any other reasonable duties requested by management. Requirements
United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least 18 years old. Must meet DOT requirements to obtain certification in required states (United States). Ability to work a schedule of hours varying from 8 am to 9 pm. Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly. Two years of college or two years of previous management experience preferred. High School diploma or equivalent preferred. Excellent interpersonal and communication skills. High energy with the ability to effectively perform all store functions and multitask. Proper telephone etiquette. Uphold the Aaron’s Brand and protect company assets. Maintain a professional appearance. Proficient computer skills. Benefits
Paid time off, including vacation days, sick days, and holidays. Medical, dental, and vision insurance. 401(k) plan with contribution matching. Aaron’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
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