The Aaron's Company, Inc.
Overview
Customer Accounts Manager
at
The Aaron's Company, Inc.
is a role focused on leading the customer accounts department to achieve standards for collections and lease renewals. The position involves influencing team performance to help customers achieve ownership goals and performing a wide variety of duties under the direction of the General Manager. Work
Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy Second up to the General Manager Build authentic customer relationships to support ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Maintain customer contact over the phone and through home visits Update customer information and maintain accuracy Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals Clean and certify merchandise in the cleaning station for all merchandise personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any other reasonable duties requested by management Qualifications / Requirements
United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; Canada at least 18 years old Must meet DOT requirements to obtain certification in required states (United States) Ability to work a schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of college or two years of previous management experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitask Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills Benefits
Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Pay ranges and compensation details are provided in good faith at the time of posting and may be modified. Pay position within the range depends on factors including education, qualifications, experience, skills, location, performance, and business needs. Bonuses, commissions, or other compensation are at the Company’s sole discretion. Benefits vary based on full-time and part-time employment status. About Aaron’s
At Aaron’s, we offer sales and lease-to-ownership of furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. We aim to positively influence people’s lives and provide opportunities for career growth. Aaron’s is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected class. Candidates requiring accommodation during recruitment should contact hrsupport@aarons.com. Seniority level
Mid-Senior level Employment type
Part-time Job function
Sales and Business Development Industries: Retail Note: This description reflects the role as posted and excludes extraneous posting data and non-essential navigation elements.
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Customer Accounts Manager
at
The Aaron's Company, Inc.
is a role focused on leading the customer accounts department to achieve standards for collections and lease renewals. The position involves influencing team performance to help customers achieve ownership goals and performing a wide variety of duties under the direction of the General Manager. Work
Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy Second up to the General Manager Build authentic customer relationships to support ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Maintain customer contact over the phone and through home visits Update customer information and maintain accuracy Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals Clean and certify merchandise in the cleaning station for all merchandise personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any other reasonable duties requested by management Qualifications / Requirements
United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; Canada at least 18 years old Must meet DOT requirements to obtain certification in required states (United States) Ability to work a schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of college or two years of previous management experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitask Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills Benefits
Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Pay ranges and compensation details are provided in good faith at the time of posting and may be modified. Pay position within the range depends on factors including education, qualifications, experience, skills, location, performance, and business needs. Bonuses, commissions, or other compensation are at the Company’s sole discretion. Benefits vary based on full-time and part-time employment status. About Aaron’s
At Aaron’s, we offer sales and lease-to-ownership of furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. We aim to positively influence people’s lives and provide opportunities for career growth. Aaron’s is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected class. Candidates requiring accommodation during recruitment should contact hrsupport@aarons.com. Seniority level
Mid-Senior level Employment type
Part-time Job function
Sales and Business Development Industries: Retail Note: This description reflects the role as posted and excludes extraneous posting data and non-essential navigation elements.
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