Mountain America Credit Union
Hire Ahead Member Experience Officer (TellerLoan Officer) Spanish Speaking Prefe
Mountain America Credit Union, Boise, Idaho, United States, 83708
Overview
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary At Mountain America the MEO recognizes and meets member needs by providing quality service through teller branch operations and loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams. This is a preparatory position to develop our future Financial Services Representatives and Member Experience Officers for placement in an assigned branch.
Job Description Location
Boise - Ustick Road Branch
10440 West Ustick Road
Boise Idaho 83704
Schedule
Full Time; Monday Friday 8:40am 6:15pm; Saturdays 8:40am 2:15pm
Day off during the week when a Saturday is worked
Bilingual English / Spanish Preferred but not required
At Mountain America we are committed to taking care of all our employees.
Starting competitive pay of $18.50 per hour and can increase depending on experience plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off volunteer time off and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
To be effective an individual must be able to perform each job duty successfully.
Member Focus Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone
Provides quality service to credit union membership by assessing member needs advising to meet their needs and assisting in those transactions which could include opening new accounts servicing existing accounts and explaining our products and services that best suit our members needs.
Recognizes member needs educates on options for managing financial transactions through MACU tools resources technology and cross-sells products and services as needs arise through a consultation approach.
Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives.
Resolves problems by clarifying member complaints determining the cause of the problem providing the best solution to resolve the problem expediting correction or adjustment and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU (222) approach
Loan Servicing
Prepares and disburses loans within lending limits and credit union guidelines
Originates loans by accepting and reviewing loan applications interviewing loan applicants reviewing credit report and cross-sells loans.
Prepares loan documentation initiates credit reports and conducts closings for home equity personal and auto loans
Complies with all regulations as required by law including but not limited to Bank Secrecy Act OFAC FACT Act GLBA Regulation CC (funds availability) Regulation DD (TIS) and other regulations as required by law as it relates to his / her position
Cash Transactions
Accurately maintains cash drawer.
Accurately and efficiently processes transactions in accordance with established policies and procedures
Assists in the opening and closing procedures of the branch
Responsible for Branch Security which includes vault combinations security codes and member information
Handles all transactions with accuracy and courtesy while maintain privacy and security.
Other Responsibilities
While in this position will travel within regional area (up to 15 miles) to provide assistance to different branches and receive training and feedback from different branch leaders.
Requires occasional travel to other branches
Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events
Performs Teller duties as needed
Represents the credit union in a professional manner both in dress and in actions
Keeps work area neat and clean
Responds to email / voicemail / missed calls / other communication in a timely manner
Actively participates and completes product knowledge courses
Complies with all regulations as required by law
Performs other duties as assigned
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and / or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least one year of retail banking or related sales and customer service experience preferred.
Ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication
Education
High school diploma or equivalent
Licenses Certificates Registrations Trainings
To be completed during the first 90 days :
Valid Drivers license required.
MSR Certification Package :
Teller Follow-up Training
MSR Sales Certification
Annual FSR Certification
Training to be completed generally during the first 90 days :
New Account Training
IRA Training
Loan Training
Loan Follow-up Training
Notary Public
NMLS Certification
Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
Computer / Office Equipment Skills
Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook Word Excel)
Type a minimum of 35 words per minute preferred
Symitar experience preferred
Managerial Responsibility
No supervisory / managerial responsibilities
Other Skills and Abilities
Thorough knowledge of credit union policies procedures and regulations
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
Ability to perform mathematical calculations
Ability to communicate effectively using written and verbal communication
Bilingual :
English / Spanish
Physical Abilities / Working Conditions Physical Demands
Ability to talk hear sit use hands to handle or feel and reach with hands and arms consistently
Ability to stand walk kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers light traffic)
This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.
#LI-KG2
Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.
Required Experience :
Unclear Seniority
Key Skills
Cost Accounting,Food Technology,Graphic Designing,Brand Communications,ITI
Employment Type :
Full-Time
Experience :
years
Vacancy :
1
#J-18808-Ljbffr
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary At Mountain America the MEO recognizes and meets member needs by providing quality service through teller branch operations and loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams. This is a preparatory position to develop our future Financial Services Representatives and Member Experience Officers for placement in an assigned branch.
Job Description Location
Boise - Ustick Road Branch
10440 West Ustick Road
Boise Idaho 83704
Schedule
Full Time; Monday Friday 8:40am 6:15pm; Saturdays 8:40am 2:15pm
Day off during the week when a Saturday is worked
Bilingual English / Spanish Preferred but not required
At Mountain America we are committed to taking care of all our employees.
Starting competitive pay of $18.50 per hour and can increase depending on experience plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off volunteer time off and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
To be effective an individual must be able to perform each job duty successfully.
Member Focus Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone
Provides quality service to credit union membership by assessing member needs advising to meet their needs and assisting in those transactions which could include opening new accounts servicing existing accounts and explaining our products and services that best suit our members needs.
Recognizes member needs educates on options for managing financial transactions through MACU tools resources technology and cross-sells products and services as needs arise through a consultation approach.
Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives.
Resolves problems by clarifying member complaints determining the cause of the problem providing the best solution to resolve the problem expediting correction or adjustment and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU (222) approach
Loan Servicing
Prepares and disburses loans within lending limits and credit union guidelines
Originates loans by accepting and reviewing loan applications interviewing loan applicants reviewing credit report and cross-sells loans.
Prepares loan documentation initiates credit reports and conducts closings for home equity personal and auto loans
Complies with all regulations as required by law including but not limited to Bank Secrecy Act OFAC FACT Act GLBA Regulation CC (funds availability) Regulation DD (TIS) and other regulations as required by law as it relates to his / her position
Cash Transactions
Accurately maintains cash drawer.
Accurately and efficiently processes transactions in accordance with established policies and procedures
Assists in the opening and closing procedures of the branch
Responsible for Branch Security which includes vault combinations security codes and member information
Handles all transactions with accuracy and courtesy while maintain privacy and security.
Other Responsibilities
While in this position will travel within regional area (up to 15 miles) to provide assistance to different branches and receive training and feedback from different branch leaders.
Requires occasional travel to other branches
Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events
Performs Teller duties as needed
Represents the credit union in a professional manner both in dress and in actions
Keeps work area neat and clean
Responds to email / voicemail / missed calls / other communication in a timely manner
Actively participates and completes product knowledge courses
Complies with all regulations as required by law
Performs other duties as assigned
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and / or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least one year of retail banking or related sales and customer service experience preferred.
Ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication
Education
High school diploma or equivalent
Licenses Certificates Registrations Trainings
To be completed during the first 90 days :
Valid Drivers license required.
MSR Certification Package :
Teller Follow-up Training
MSR Sales Certification
Annual FSR Certification
Training to be completed generally during the first 90 days :
New Account Training
IRA Training
Loan Training
Loan Follow-up Training
Notary Public
NMLS Certification
Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
Computer / Office Equipment Skills
Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook Word Excel)
Type a minimum of 35 words per minute preferred
Symitar experience preferred
Managerial Responsibility
No supervisory / managerial responsibilities
Other Skills and Abilities
Thorough knowledge of credit union policies procedures and regulations
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
Ability to perform mathematical calculations
Ability to communicate effectively using written and verbal communication
Bilingual :
English / Spanish
Physical Abilities / Working Conditions Physical Demands
Ability to talk hear sit use hands to handle or feel and reach with hands and arms consistently
Ability to stand walk kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers light traffic)
This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.
#LI-KG2
Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.
Required Experience :
Unclear Seniority
Key Skills
Cost Accounting,Food Technology,Graphic Designing,Brand Communications,ITI
Employment Type :
Full-Time
Experience :
years
Vacancy :
1
#J-18808-Ljbffr