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Clay

Growth Strategist (Customer Success)

Clay, New York, New York, us, 10261

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Base pay range $100,000.00/yr - $130,000.00/yr

About Clay Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality. We believe that modern GTM teams win by finding GTM alpha—a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors. We’re looking for sharp, low-ego people to help teams find their GTM alpha.

Why Clay is the best place to work?

Customers love the product (100K+ users and growing)

We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)

Incredible culture (our customers keep applying to work here)

Well-resourced – We raised a $100M Series C in 2025 at a $3.1B valuation and are backed by world-class investors like Capital G, Sequoia and Meritech

Growth Strategy @ Clay We are looking for founding Growth Strategists to work with our customers closely and help make all their wildest dreams come true in Clay. This role is not a classic CSM role—you will learn about our customers’ business goals and onboard them to Clay in a way that helps them achieve their goals. You will also use product and Clay‑enriched data to proactively target customers that need help or are showing readiness for expansion.

What You’ll Do

Onboarding and Implementation: Own the metric of how fast customers launch their first use case and get value from Clay. Through this process you will also teach customers the ins & outs of Clay and see many lightbulb moments.

Proactive Adoption Plays: Use data to proactively reach out to high-priority customers on our self‑serve plans, offering workshops and helping them get more value.

Drive Expansion: Expand their plans and help them get even more value out of the product over time.

Build New Programs: Partner with our Head of CX to build new programs for customers as needs arise.

Impact Our Product Roadmap: Share synthesized customer feedback with engineering, design and product teams to incorporate it into new features.

What You’ll Bring

Passion for Clay: Loving Clay is essential; you'll spend a lot of time in the product and be responsible for helping customers feel the same passion.

Domain Expertise: Be able to walk and talk all things B2B SaaS and go‑to‑market operations. Prior experience in revops, markops, or other go‑to‑market operator roles is a major bonus.

Customer‑Facing Experience: Have worked directly with customers in a prior role (doesn't have to be a CSM).

Customer Value Obsessed & Revenue Minded: Able to talk about money and expand a customer contract while keeping the customer's best interest in mind.

Compensation Range $100,000 - $130,000

Seniority level Entry level

Employment type Full-time

Job function Marketing and Sales

Industries Software Development

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