Turning Stone Enterprises
Base pay range
$48,000.00/yr - $56,000.00/yr
Job Requirements Starting Pay Range: $48,000 - $56,000/yr Swing Shift
As a Senior Casino Host, you’ll be the face of our casino, ensuring players receive top-notch guest service that keeps them coming back for more. You'll build meaningful connections with our guests, understanding their preferences, and creating personalized experiences that go above and beyond. From greeting VIPs to coordinating exciting player events, you’ll play a key role in fostering loyalty and making every guest feel like a high roller!
What You Will Do As a Senior Casino Host
Always ensures players receive exemplary customer service and understands the importance of building individual guest contacts.
Demonstrates a thorough understanding of the casino complimentary systems and programs.
Always uses appropriate judgment in establishing complimentary of goods and services (dining, hotel accommodations, transportation accommodations, entertainment, or spa/salon service) to rated players for their recognized exemplary play, in accordance with department policies and procedures.
Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
Consistently enhances the “personal player base” and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow‑up phone calls, greeting guests at check‑in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
Ability to maintain coded book of business given by the casino and manage the book according to the company’s expectations.
Who We Are We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18‑hole PGA‑level golf courses, and other unique ventures.
Work Experience To be successful as a Senior Casino Host, you’ll need:
Must have a minimum of 2 years of experience in a Host position.
Demonstrates the ability to manage larger book of business than Host level position.
Demonstrates proven experience in guest relationship management and the keen ability to sell.
Excellent verbal and written presentation skills, professional and outgoing demeanor and proven public speaking skills required. Must have excellent interpersonal, communication, team building, and problem‑solving skills as well.
High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
Must be able and willing to work any shift and long hours when necessary, which includes working evenings, weekends, and holidays.
Must be willing to work both on and off‑site special events.
Must be able to stand/walk for long periods of time and lift up to 10 lbs.
What We Value
Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team‑oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands‑on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career‑building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401(k) retirement plan
Dealer School
Finance Scholarship Program
At Turning Stone Enterprises, we prioritize the well‑being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work‑life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000‑square‑foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you’re starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
#J-18808-Ljbffr
Job Requirements Starting Pay Range: $48,000 - $56,000/yr Swing Shift
As a Senior Casino Host, you’ll be the face of our casino, ensuring players receive top-notch guest service that keeps them coming back for more. You'll build meaningful connections with our guests, understanding their preferences, and creating personalized experiences that go above and beyond. From greeting VIPs to coordinating exciting player events, you’ll play a key role in fostering loyalty and making every guest feel like a high roller!
What You Will Do As a Senior Casino Host
Always ensures players receive exemplary customer service and understands the importance of building individual guest contacts.
Demonstrates a thorough understanding of the casino complimentary systems and programs.
Always uses appropriate judgment in establishing complimentary of goods and services (dining, hotel accommodations, transportation accommodations, entertainment, or spa/salon service) to rated players for their recognized exemplary play, in accordance with department policies and procedures.
Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
Consistently enhances the “personal player base” and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow‑up phone calls, greeting guests at check‑in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
Ability to maintain coded book of business given by the casino and manage the book according to the company’s expectations.
Who We Are We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18‑hole PGA‑level golf courses, and other unique ventures.
Work Experience To be successful as a Senior Casino Host, you’ll need:
Must have a minimum of 2 years of experience in a Host position.
Demonstrates the ability to manage larger book of business than Host level position.
Demonstrates proven experience in guest relationship management and the keen ability to sell.
Excellent verbal and written presentation skills, professional and outgoing demeanor and proven public speaking skills required. Must have excellent interpersonal, communication, team building, and problem‑solving skills as well.
High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
Must be able and willing to work any shift and long hours when necessary, which includes working evenings, weekends, and holidays.
Must be willing to work both on and off‑site special events.
Must be able to stand/walk for long periods of time and lift up to 10 lbs.
What We Value
Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team‑oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands‑on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career‑building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401(k) retirement plan
Dealer School
Finance Scholarship Program
At Turning Stone Enterprises, we prioritize the well‑being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work‑life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000‑square‑foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you’re starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
#J-18808-Ljbffr