Church's Chicken PR
Restaurant Manager - Ft. Lauderdale, FL
Church's Chicken PR, Fort Lauderdale, Florida, us, 33336
Restaurant Manager – Ft. Lauderdale, FL
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Restaurant Manager
role at
Church's Chicken PR .
Job Summary The Church's Restaurant General Manager (RGM) is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in a single restaurant location, specifically to:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged and encouraged to grow while delivering exceptional service.
Direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader; direct reports may vary by location based on total sales volume and geography.
Key Duties & Responsibilities
Creates an in‑store service environment that exceeds guest expectations with friendly, quick, and accurate service and builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in‑person or by phone applying the “listen, apologize, satisfy and thank” model.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with federal, state and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience)
High school diploma or GED required.
Minimum of 1 year of supervisory experience working in the restaurant industry.
Must successfully complete all training and achieve a passing score on all applicable tests.
Position Qualifications & Functional Skills
Valid driver’s license and proof of valid insurance.
Ability to work a minimum of 50–55 hours per week and be available for a flexible shift schedule including weekends.
Knowledge of all restaurant policies, practices, and operational and HR procedures.
Knowledge and understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and ability to interact professionally with individuals at all levels, both internal and external.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees through coaching, counseling, and building strong work habits.
Committed to continuously improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others and manage conflict resolution.
Create and maintain a positive work environment.
Fun, fast‑paced environment with opportunities to grow and make an impact.
Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.
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Restaurant Manager
role at
Church's Chicken PR .
Job Summary The Church's Restaurant General Manager (RGM) is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in a single restaurant location, specifically to:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged and encouraged to grow while delivering exceptional service.
Direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader; direct reports may vary by location based on total sales volume and geography.
Key Duties & Responsibilities
Creates an in‑store service environment that exceeds guest expectations with friendly, quick, and accurate service and builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in‑person or by phone applying the “listen, apologize, satisfy and thank” model.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with federal, state and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience)
High school diploma or GED required.
Minimum of 1 year of supervisory experience working in the restaurant industry.
Must successfully complete all training and achieve a passing score on all applicable tests.
Position Qualifications & Functional Skills
Valid driver’s license and proof of valid insurance.
Ability to work a minimum of 50–55 hours per week and be available for a flexible shift schedule including weekends.
Knowledge of all restaurant policies, practices, and operational and HR procedures.
Knowledge and understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and ability to interact professionally with individuals at all levels, both internal and external.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees through coaching, counseling, and building strong work habits.
Committed to continuously improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others and manage conflict resolution.
Create and maintain a positive work environment.
Fun, fast‑paced environment with opportunities to grow and make an impact.
Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.
#J-18808-Ljbffr