EPAM Systems
Head of Next-Generation Managed Services
EPAM Systems, San Jose, California, United States, 95199
Head of Next-Generation Managed Services
at EPAM Systems; you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers.
Req.#796768044
Responsibilities
Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation
Design non-linear commercial models and implement GenAI programs to enhance team productivity
Lead delivery across multiple accounts
Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities
Architect comprehensive automation strategies spanning service management, event correlation, and application performance management
Design observability solutions for hybrid environments and implement AIOps strategies
Serve as a thought leader and trusted advisor to clients
Identify new service opportunities
Develop differentiated solutions leveraging emerging technologies
Build high-performing teams that deliver exceptional client satisfaction
Requirements
15+ years of technology leadership experience with at least 10 years in managed services
Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy
Proven experience implementing AIOps, GenAI, and advanced observability platforms
Strong track record of business development, revenue growth, and team leadership
Demonstrated ability to develop innovative service models and drive digital transformation
Experience designing integrated operating models for multi-vendor scenarios
Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
Exceptional communication skills with the ability to translate complex technical concepts for business audiences
History of successfully leading and scaling managed services operations with large teams
We offer
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off – eligible to accrue 15-25 paid days depending on level and tenure
Paid Holidays - nine (9) per year
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
Participation in discretionary annual bonus program where eligible
Participation in discretionary Long-Term Incentive (LTI) Program where eligible
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
This Remote Position Cannot be Performed in New York City.
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $170,000 - $273,000.
Applications will be accepted on a rolling basis.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
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at EPAM Systems; you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers.
Req.#796768044
Responsibilities
Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation
Design non-linear commercial models and implement GenAI programs to enhance team productivity
Lead delivery across multiple accounts
Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities
Architect comprehensive automation strategies spanning service management, event correlation, and application performance management
Design observability solutions for hybrid environments and implement AIOps strategies
Serve as a thought leader and trusted advisor to clients
Identify new service opportunities
Develop differentiated solutions leveraging emerging technologies
Build high-performing teams that deliver exceptional client satisfaction
Requirements
15+ years of technology leadership experience with at least 10 years in managed services
Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy
Proven experience implementing AIOps, GenAI, and advanced observability platforms
Strong track record of business development, revenue growth, and team leadership
Demonstrated ability to develop innovative service models and drive digital transformation
Experience designing integrated operating models for multi-vendor scenarios
Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
Exceptional communication skills with the ability to translate complex technical concepts for business audiences
History of successfully leading and scaling managed services operations with large teams
We offer
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off – eligible to accrue 15-25 paid days depending on level and tenure
Paid Holidays - nine (9) per year
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
Participation in discretionary annual bonus program where eligible
Participation in discretionary Long-Term Incentive (LTI) Program where eligible
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
This Remote Position Cannot be Performed in New York City.
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $170,000 - $273,000.
Applications will be accepted on a rolling basis.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
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