T-MOBILE USA, Inc.
Mobile Associate - Retail Sales, Store in Store, Bilingual Preferred
T-MOBILE USA, Inc., Austin, Texas, us, 78716
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets doing it the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and utilize the T-Mobile app, deepening relationships and satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
Customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match pace, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Compensation and Benefits Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Check out www.t-mobilebenefits.com for details.
Never stop growing. As part of the T-Mobile team, the Un-carrier emphasizes career growth across a flexible, non-linear path. By applying for this opportunity, you are embracing our values and investing in your career growth.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by law. Discrimination or harassment based on these factors is not tolerated.
If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodation requests only and is not a means to apply for a position.
#J-18808-Ljbffr
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets doing it the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and utilize the T-Mobile app, deepening relationships and satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
Customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match pace, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Compensation and Benefits Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Check out www.t-mobilebenefits.com for details.
Never stop growing. As part of the T-Mobile team, the Un-carrier emphasizes career growth across a flexible, non-linear path. By applying for this opportunity, you are embracing our values and investing in your career growth.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by law. Discrimination or harassment based on these factors is not tolerated.
If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodation requests only and is not a means to apply for a position.
#J-18808-Ljbffr