Zócalo Health
About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our community. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors to bring our vision to life. Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. We meet members where they are, bringing care into their homes and neighborhoods through a team of community-based care providers and virtual care offerings. We partner with managed care plans, community-based organizations, local healthcare providers, and health plans that share our vision for accessible, equitable care. Role Description
The Account Manager will join Zócalo Health at a critical time in the history of our company and of primary care. This role places a strong emphasis on working with managed care organizations, particularly Medi‑Cal plans, to advance Zócalo Health’s strategic goals. The Account Manager will be highly data‑driven, responsible for developing, maintaining, and interpreting dashboards and analytics that communicate health plan performance, utilization trends, member needs, and partnership health. Responsibilities
Serve as the primary relationship manager for multiple managed care health plan accounts. Identify and execute partnership growth opportunities, including new services and expansions. Communicate performance results, initiatives, and collaboration opportunities to strengthen expansions. Maintain deep understanding of each plan’s contracts, metrics, and program performance. Partner cross‑functionally to address performance gaps and compliance requirements. Drive continuous improvement through data‑informed insights and operational optimization. Develop and manage data dashboards for health plan partners tracking utilization, outcomes, and performance trends. Design and deliver a “Payer Partnership Health Scorecard” to evaluate relationship strength and payer performance. Collaborate with RCM to maintain a “Referral to Revenue Dashboard” showing referral patterns, conversion, and revenue impact. Analyze and present data insight to identify needs, inform strategy, and drive partner growth. Own and manage health plan issues, grievances, and concerns with a focus on relationship preservation and growth. Coordinate internal triage with Implementation, Revenue Cycle Management, and Operations teams. Utilize Jira to track, assign, and resolve partner issues while identifying systemic improvements. Requirements
5+ years of experience in account management, business development, or partner‑facing roles in healthcare, preferably with Medi‑Cal or managed care plans. Proven track record of driving revenue growth and expanding strategic partnerships. Strong relationship‑building skills and ability to communicate and influence across diverse stakeholders at all organizational levels. Demonstrated experience successfully managing and growing multiple accounts or strategic partnerships simultaneously. Experience identifying and developing new business opportunities within existing accounts. Familiarity with Jira, data reporting tools, and business development processes. Excellent communication, organization, problem‑solving, and strategic thinking skills. Ability to thrive in a dynamic, growth‑oriented environment and adapt strategies to evolving market and partner needs. Strong business acumen with understanding of healthcare economics and value‑based care models. What you can expect from Zócalo Health
Competitive salary: $100,000 - $120,000 (depending on experience) Equity compensation package Comprehensive benefits including medical, dental, and vision 401(k) Flexible PTO policy – take the time you need to recharge $1,000 home office stipend We provide the equipment needed for this role. Opportunity for rapid career progression with plenty of room for personal growth. You must be authorized to work in the United States. Remote work can be done from anywhere in the U.S. Acknowledging the importance of diversity and inclusion, at Zócalo Health Inc. we consider applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our community. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors to bring our vision to life. Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. We meet members where they are, bringing care into their homes and neighborhoods through a team of community-based care providers and virtual care offerings. We partner with managed care plans, community-based organizations, local healthcare providers, and health plans that share our vision for accessible, equitable care. Role Description
The Account Manager will join Zócalo Health at a critical time in the history of our company and of primary care. This role places a strong emphasis on working with managed care organizations, particularly Medi‑Cal plans, to advance Zócalo Health’s strategic goals. The Account Manager will be highly data‑driven, responsible for developing, maintaining, and interpreting dashboards and analytics that communicate health plan performance, utilization trends, member needs, and partnership health. Responsibilities
Serve as the primary relationship manager for multiple managed care health plan accounts. Identify and execute partnership growth opportunities, including new services and expansions. Communicate performance results, initiatives, and collaboration opportunities to strengthen expansions. Maintain deep understanding of each plan’s contracts, metrics, and program performance. Partner cross‑functionally to address performance gaps and compliance requirements. Drive continuous improvement through data‑informed insights and operational optimization. Develop and manage data dashboards for health plan partners tracking utilization, outcomes, and performance trends. Design and deliver a “Payer Partnership Health Scorecard” to evaluate relationship strength and payer performance. Collaborate with RCM to maintain a “Referral to Revenue Dashboard” showing referral patterns, conversion, and revenue impact. Analyze and present data insight to identify needs, inform strategy, and drive partner growth. Own and manage health plan issues, grievances, and concerns with a focus on relationship preservation and growth. Coordinate internal triage with Implementation, Revenue Cycle Management, and Operations teams. Utilize Jira to track, assign, and resolve partner issues while identifying systemic improvements. Requirements
5+ years of experience in account management, business development, or partner‑facing roles in healthcare, preferably with Medi‑Cal or managed care plans. Proven track record of driving revenue growth and expanding strategic partnerships. Strong relationship‑building skills and ability to communicate and influence across diverse stakeholders at all organizational levels. Demonstrated experience successfully managing and growing multiple accounts or strategic partnerships simultaneously. Experience identifying and developing new business opportunities within existing accounts. Familiarity with Jira, data reporting tools, and business development processes. Excellent communication, organization, problem‑solving, and strategic thinking skills. Ability to thrive in a dynamic, growth‑oriented environment and adapt strategies to evolving market and partner needs. Strong business acumen with understanding of healthcare economics and value‑based care models. What you can expect from Zócalo Health
Competitive salary: $100,000 - $120,000 (depending on experience) Equity compensation package Comprehensive benefits including medical, dental, and vision 401(k) Flexible PTO policy – take the time you need to recharge $1,000 home office stipend We provide the equipment needed for this role. Opportunity for rapid career progression with plenty of room for personal growth. You must be authorized to work in the United States. Remote work can be done from anywhere in the U.S. Acknowledging the importance of diversity and inclusion, at Zócalo Health Inc. we consider applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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