Jet Aviation
Location: West Palm Beach, FL, US, 33406
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Professional
Requisition Id: 4899
Position Summary The Line & Ramp Service Supervisor will supervise a team of Line & Ramp Service Agents during a shift. You will ensure the team is coordinated, well informed, disciplined and motivated while supporting the agents in carrying out ramp operations in accordance with the highest possible standards set by Jet Aviation in terms of safety, service and quality. You will carry out ramp operations in accordance with the highest possible standards set by Jet Aviation.
Aviation operates on a dynamic schedule; we need team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.
Shift Schedule
We formally operate 24 hours daily, 7 days weekly.
A Shift (7:00 AM - 3:00 PM) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
Minimum Requirements
High School Diploma/GED
At least 4 years of relevant work experience as a fully trained Certified Line & Ramp Services Agent
Valid driver's license
Ability to read and communicate in English
Prior customer service in the airline industry required
Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the "Physical Demands/Work Environment" section
At least 4 years of experience using MS Office application
Must obtain an Airport ID Badge within 30 days of employment
Main Responsibilities
Supervise and coordinate a team of Line & Ramp Agents during a shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conduct training and ensure development of employees to improve work performance and maximize employee potential.
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro‑actively involved in a positive safety culture environment.
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.
Desired Characteristics
High quality standards and orientation towards customers.
Ability to informally instruct and share knowledge.
Strong communication skills.
Ability to work calmly and effectively under pressure.
Possesses cultural awareness and required sensitivity.
Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador.
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency).
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach with hands and be able talk and hear. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must be able to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions.
Benefits At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well‑being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short‑term and long‑term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Aviation and Aerospace Component Manufacturing
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Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Professional
Requisition Id: 4899
Position Summary The Line & Ramp Service Supervisor will supervise a team of Line & Ramp Service Agents during a shift. You will ensure the team is coordinated, well informed, disciplined and motivated while supporting the agents in carrying out ramp operations in accordance with the highest possible standards set by Jet Aviation in terms of safety, service and quality. You will carry out ramp operations in accordance with the highest possible standards set by Jet Aviation.
Aviation operates on a dynamic schedule; we need team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.
Shift Schedule
We formally operate 24 hours daily, 7 days weekly.
A Shift (7:00 AM - 3:00 PM) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
Minimum Requirements
High School Diploma/GED
At least 4 years of relevant work experience as a fully trained Certified Line & Ramp Services Agent
Valid driver's license
Ability to read and communicate in English
Prior customer service in the airline industry required
Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the "Physical Demands/Work Environment" section
At least 4 years of experience using MS Office application
Must obtain an Airport ID Badge within 30 days of employment
Main Responsibilities
Supervise and coordinate a team of Line & Ramp Agents during a shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conduct training and ensure development of employees to improve work performance and maximize employee potential.
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro‑actively involved in a positive safety culture environment.
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.
Desired Characteristics
High quality standards and orientation towards customers.
Ability to informally instruct and share knowledge.
Strong communication skills.
Ability to work calmly and effectively under pressure.
Possesses cultural awareness and required sensitivity.
Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador.
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency).
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach with hands and be able talk and hear. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must be able to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions.
Benefits At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well‑being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short‑term and long‑term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Aviation and Aerospace Component Manufacturing
#J-18808-Ljbffr