Mohawk Industries
SR CUSTOMER EXPERIENCE COORDINATOR (Dallas, Texas, United States, 75217)
Mohawk Industries, Dallas, Texas, United States, 75215
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries. Our close‑knit team of dedicated professionals has made us the success we are today. We support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal‑Tile.
Sr Customer Experience Coordinator This entry‑level contributor solves customer related problems of limited complexity and scope while performing a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.
Responsibilities
Execute daily tasks and administration related to customer experience such as customer calls, order processing, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.
Qualifications
Bachelor’s degree in a related field preferred.
0–2 years’ relevant experience or equivalent combination of education and experience.
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
Excellent communication, problem‑solving, and organizational skills.
Able to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient using Microsoft Office Suite products.
Benefits
Competitive salary and a comprehensive benefits package.
Company match on 401(k).
Employee purchase discount.
Tuition reimbursement.
Equal Opportunity Employer & Military Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace.
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Sr Customer Experience Coordinator This entry‑level contributor solves customer related problems of limited complexity and scope while performing a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.
Responsibilities
Execute daily tasks and administration related to customer experience such as customer calls, order processing, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.
Qualifications
Bachelor’s degree in a related field preferred.
0–2 years’ relevant experience or equivalent combination of education and experience.
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
Excellent communication, problem‑solving, and organizational skills.
Able to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient using Microsoft Office Suite products.
Benefits
Competitive salary and a comprehensive benefits package.
Company match on 401(k).
Employee purchase discount.
Tuition reimbursement.
Equal Opportunity Employer & Military Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace.
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