Church's Chicken PR
Restaurant Manager - San Juan, TX
Church's Chicken PR
Reports To (Title):
Market Leader
Department:
Field Operations
Job Summary:
The Church’s Restaurant General Manager is passionate about providing our guests a high quality, value‑oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged in their jobs and encouraged to grow while delivering exceptional service.
Direct reports typically include an Assistant Restaurant General Manager and/or Shift Leader.
Key Duties/Responsibilities
Creates an in‑store service environment that exceeds guest expectations with regard to friendly, quick, and accurate service.
Builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in‑person or by phone using the “listen, apologize, satisfy and thank” model.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with all applicable federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience)
High school diploma or GED required.
Minimum of 1 year of supervisory experience working in the restaurant industry.
Successfully complete all required training and score passing on all applicable tests.
Position Qualifications/Functional Skills
Valid driver’s license and proof of valid insurance.
Minimum of 50–55 hours per week, flexible including weekends.
Knowledge of all restaurant policies, practices, operational and HR procedures.
Understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and ability to interact professionally with all levels.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees by coaching, counseling, and building strong work habits.
Continuous focus on improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others and resolve conflicts.
Creates and maintains a positive work environment.
Passion for a fun, fast‑paced career filled with opportunity.
Church’s Chicken is an equal‑employment‑opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.
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Reports To (Title):
Market Leader
Department:
Field Operations
Job Summary:
The Church’s Restaurant General Manager is passionate about providing our guests a high quality, value‑oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged in their jobs and encouraged to grow while delivering exceptional service.
Direct reports typically include an Assistant Restaurant General Manager and/or Shift Leader.
Key Duties/Responsibilities
Creates an in‑store service environment that exceeds guest expectations with regard to friendly, quick, and accurate service.
Builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in‑person or by phone using the “listen, apologize, satisfy and thank” model.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with all applicable federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience)
High school diploma or GED required.
Minimum of 1 year of supervisory experience working in the restaurant industry.
Successfully complete all required training and score passing on all applicable tests.
Position Qualifications/Functional Skills
Valid driver’s license and proof of valid insurance.
Minimum of 50–55 hours per week, flexible including weekends.
Knowledge of all restaurant policies, practices, operational and HR procedures.
Understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and ability to interact professionally with all levels.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees by coaching, counseling, and building strong work habits.
Continuous focus on improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others and resolve conflicts.
Creates and maintains a positive work environment.
Passion for a fun, fast‑paced career filled with opportunity.
Church’s Chicken is an equal‑employment‑opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.
#J-18808-Ljbffr