JLG Industries
Technical Support Specialist - Aerial Lift Equipment
JLG Industries, Sacramento, California, United States, 95828
Technical Support Specialist - Aerial Lift Equipment
Apply for the
Technical Support Specialist - Aerial Lift Equipment
role at
JLG Industries .
About JLG, An Oshkosh Company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
Responsibilities
Troubleshoot the root cause of technical issues on various product equipment and identify the necessary actions to resolve issues.
Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication.
Participate in New Product Development (NPD) teams as a service representative and engineering change notice review.
Communicate all service related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other technical support team members.
Review current processes that involve documentation and work performance, segment programs and systems that pertain to troubleshooting and diagnosing.
Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products.
Coordinate and schedule team meetings to review department communications, policies, and procedures as needed.
Minimum Qualifications
High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area.
Standout Qualifications
Experience with contact center or hands on equipment repair work.
Experience in troubleshooting manufacturing equipment.
Proficient problem solving capabilities.
Skilled in verbal and written communication.
Detail oriented.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Motor Vehicle Manufacturing
Pay Range $56,600.00 - $88,400.00
Equal Opportunity Employer Statement Oshkosh Corporation is a merit‑based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
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Technical Support Specialist - Aerial Lift Equipment
role at
JLG Industries .
About JLG, An Oshkosh Company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
Responsibilities
Troubleshoot the root cause of technical issues on various product equipment and identify the necessary actions to resolve issues.
Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication.
Participate in New Product Development (NPD) teams as a service representative and engineering change notice review.
Communicate all service related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other technical support team members.
Review current processes that involve documentation and work performance, segment programs and systems that pertain to troubleshooting and diagnosing.
Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products.
Coordinate and schedule team meetings to review department communications, policies, and procedures as needed.
Minimum Qualifications
High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area.
Standout Qualifications
Experience with contact center or hands on equipment repair work.
Experience in troubleshooting manufacturing equipment.
Proficient problem solving capabilities.
Skilled in verbal and written communication.
Detail oriented.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Motor Vehicle Manufacturing
Pay Range $56,600.00 - $88,400.00
Equal Opportunity Employer Statement Oshkosh Corporation is a merit‑based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
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