MassMarkets
Savannah Technical Support Representative (Full-Time)
MassMarkets, Savannah, Georgia, United States, 31441
Location
Savannah, GA
Position Overview Technical Support Representative (Full‑Time)
As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and upsell customers on products and services when appropriate. This is an entry‑level position that offers on‑the‑job paid training. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back‑office support is a plus. Candidates should be reliable, have excellent communication skills, and be willing to constantly learn on the job.
Application Requirements Complete the full application on the company’s careers page, including screening questions and a brief pre‑employment test.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Ensure first‑call resolution through problem solving and effective call handling.
Research systems to find missing information and coordinate with other departments to resolve issues.
Accurately document and process customer claims in appropriate systems.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
Comply with requirements surrounding confidential and personal information.
Escalate customer issues to appropriate staff and management for resolution as needed.
Attend meetings, training, and review new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Strong conflict resolution, problem‑solving, and negotiation skills.
Customer‑service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment with change and ambiguity prevalent.
Excellent interpersonal skills and ability to build relationships with team and customers.
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
State or Federal work experience.
Conditions of Employment
Authorized to work in the country where the job is based.
Willing to submit up to a Level II background and/or security investigation with a fingerprint.
Willing to submit to drug screening.
Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes cars.
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage available.
Life Insurance: Access life insurance options to safeguard loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Significant advancement opportunities with a focus on internal promotions.
Paid Training: Learn new skills while earning a paycheck.
Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI furnishes reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.
Equality and Diversity MCI embraces differences and believes diversity benefits employees, customers, and the community. Employment at MCI is based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. All applicants and employees are protected from discrimination based on age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws. MCI considers qualified applicants with criminal histories for employment in accordance with local and federal requirements.
About MCI MCI helps customers solve their CX and DX challenges by offering industry‑leading solutions that deliver exceptional experiences and optimize performance. MCI provides business process outsourcing, staff augmentation, contact center services, and IT services. MCI has facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI employs over 10,000 talented individuals across 150+ diverse client partners.
Application Process Apply today! The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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Position Overview Technical Support Representative (Full‑Time)
As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and upsell customers on products and services when appropriate. This is an entry‑level position that offers on‑the‑job paid training. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back‑office support is a plus. Candidates should be reliable, have excellent communication skills, and be willing to constantly learn on the job.
Application Requirements Complete the full application on the company’s careers page, including screening questions and a brief pre‑employment test.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Ensure first‑call resolution through problem solving and effective call handling.
Research systems to find missing information and coordinate with other departments to resolve issues.
Accurately document and process customer claims in appropriate systems.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
Comply with requirements surrounding confidential and personal information.
Escalate customer issues to appropriate staff and management for resolution as needed.
Attend meetings, training, and review new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Strong conflict resolution, problem‑solving, and negotiation skills.
Customer‑service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment with change and ambiguity prevalent.
Excellent interpersonal skills and ability to build relationships with team and customers.
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
State or Federal work experience.
Conditions of Employment
Authorized to work in the country where the job is based.
Willing to submit up to a Level II background and/or security investigation with a fingerprint.
Willing to submit to drug screening.
Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes cars.
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage available.
Life Insurance: Access life insurance options to safeguard loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Significant advancement opportunities with a focus on internal promotions.
Paid Training: Learn new skills while earning a paycheck.
Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI furnishes reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.
Equality and Diversity MCI embraces differences and believes diversity benefits employees, customers, and the community. Employment at MCI is based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. All applicants and employees are protected from discrimination based on age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws. MCI considers qualified applicants with criminal histories for employment in accordance with local and federal requirements.
About MCI MCI helps customers solve their CX and DX challenges by offering industry‑leading solutions that deliver exceptional experiences and optimize performance. MCI provides business process outsourcing, staff augmentation, contact center services, and IT services. MCI has facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI employs over 10,000 talented individuals across 150+ diverse client partners.
Application Process Apply today! The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr