Maine
Overview
Department of Public Safety– Bureau of Emergency Communications Job Class Code:
8612 Grade:
20 (Professional/Technical) Salary:
$26.88 – $37.54 (hourly, includes 30% stipend) Location:
Augusta Opening Date:
October 22, 2025 Closing Date:
November 7, 2025 – 12:01am Behind every 911 call is a team of Emergency Communications Specialists (ECS) acting as a critical liaison between emergency response and people in need of help. An ECS Lead supervises this team. Responsibilities
A typical day involves:
Performing duties required of Emergency Communications Specialists for emergency and non-emergency situations, including: Monitoring and logging telephone and radio traffic, acting as the first point of contact for people in need of help Coordinating effective response to calls for service Developing incident resolution strategies Operating communications equipment, including computer aided dispatch and radio systems
Coordinating training, licensing, and certifications of the Emergency Medical Dispatch Center and its employees Maintaining Dispatch Center equipment, arranging for repairs when necessary Assisting supervisor with work schedule development and implementation, staff assignments Other duties
Testifying in court to verify log entries as supporting evidence Gathering and compiling data for operational statistic reports that document historical information and inform agency goals Preparing for and attending the biennial audit with the Access Integrity Unit A successful candidate must have knowledge of: Public Safety operations, policies, and procedures Computer aided dispatch Regional Communication Center's geographic coverage area Operation and functions of telecommunications equipment (radios, computer, telephone, teletype, fax, etc.) National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS) The successful Lead should be able to
Train and motivate employees Supervise staff, including delegating workloads, handling conflict resolution, and solving problems Communicate verbally and in writing Perform duties without supervision Educational Requirements
Completion of the National Crime Information Center Terminal Operators course Licensed Emergency Medical Dispatcher Certified Terminal Operator (NCIC/METRO) NG 9-1-1 Certification ETC Certification CPR Certification Additional training and recertifications as required by law Benefits
Growth – build your career Health, dental, and vision insurance – take care of yourself Retirement savings – financially independent, even after you stop working Flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs Gym membership reimbursement – better yourself Living resources (employee assistance program) – support in difficult situations Paid holidays – thirteen each year Federal public loan forgiveness program – for qualifying loans and payments Statewide locations – from Kittery to Madawaska Training – develop knowledge, skills, and understanding Minimum Qualifications
Two (2) years of education, training, and/or experience in radio dispatch communications, which must include one (1) year in emergency communications operations. Education, training, and/or experience must be within the last 5 years (from date of application) to qualify. Contact information
Questions about this position should be directed to Michael Labbe at michael.j.labbe@maine.gov Note
Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. Equal Opportunity Employer statement and commitment to an inclusive environment are provided as part of the posting. Reasonable accommodations are available to qualified individuals with disabilities upon request.
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Department of Public Safety– Bureau of Emergency Communications Job Class Code:
8612 Grade:
20 (Professional/Technical) Salary:
$26.88 – $37.54 (hourly, includes 30% stipend) Location:
Augusta Opening Date:
October 22, 2025 Closing Date:
November 7, 2025 – 12:01am Behind every 911 call is a team of Emergency Communications Specialists (ECS) acting as a critical liaison between emergency response and people in need of help. An ECS Lead supervises this team. Responsibilities
A typical day involves:
Performing duties required of Emergency Communications Specialists for emergency and non-emergency situations, including: Monitoring and logging telephone and radio traffic, acting as the first point of contact for people in need of help Coordinating effective response to calls for service Developing incident resolution strategies Operating communications equipment, including computer aided dispatch and radio systems
Coordinating training, licensing, and certifications of the Emergency Medical Dispatch Center and its employees Maintaining Dispatch Center equipment, arranging for repairs when necessary Assisting supervisor with work schedule development and implementation, staff assignments Other duties
Testifying in court to verify log entries as supporting evidence Gathering and compiling data for operational statistic reports that document historical information and inform agency goals Preparing for and attending the biennial audit with the Access Integrity Unit A successful candidate must have knowledge of: Public Safety operations, policies, and procedures Computer aided dispatch Regional Communication Center's geographic coverage area Operation and functions of telecommunications equipment (radios, computer, telephone, teletype, fax, etc.) National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS) The successful Lead should be able to
Train and motivate employees Supervise staff, including delegating workloads, handling conflict resolution, and solving problems Communicate verbally and in writing Perform duties without supervision Educational Requirements
Completion of the National Crime Information Center Terminal Operators course Licensed Emergency Medical Dispatcher Certified Terminal Operator (NCIC/METRO) NG 9-1-1 Certification ETC Certification CPR Certification Additional training and recertifications as required by law Benefits
Growth – build your career Health, dental, and vision insurance – take care of yourself Retirement savings – financially independent, even after you stop working Flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs Gym membership reimbursement – better yourself Living resources (employee assistance program) – support in difficult situations Paid holidays – thirteen each year Federal public loan forgiveness program – for qualifying loans and payments Statewide locations – from Kittery to Madawaska Training – develop knowledge, skills, and understanding Minimum Qualifications
Two (2) years of education, training, and/or experience in radio dispatch communications, which must include one (1) year in emergency communications operations. Education, training, and/or experience must be within the last 5 years (from date of application) to qualify. Contact information
Questions about this position should be directed to Michael Labbe at michael.j.labbe@maine.gov Note
Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. Equal Opportunity Employer statement and commitment to an inclusive environment are provided as part of the posting. Reasonable accommodations are available to qualified individuals with disabilities upon request.
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