Embassy Suites Atlanta Buckhead
Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead
Embassy Suites Atlanta Buckhead, Atlanta, Georgia, United States, 30383
Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead
Embassy Suites by Hilton Atlanta Buckhead is searching for a full-time Guest Service Agent to join their team! This beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead – just blocks from a MARTA rail station.
The ideal candidate will demonstrate a strong passion for providing exceptional service, possess excellent teamwork skills, maintain open availability, and have a minimum of 1 year experience as a Guest Service Agent. Previous experience with Hilton and working knowledge of OnQ are required.
Shift Pattern:
Full open availability required including weekdays, weekends, and holidays between 7 am – 11:30 pm.
Pay Rate:
$15.75 per hour plus upsell incentives.
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt-free education: wide variety of credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property-specific terms and the terms of the collective bargaining agreement if applicable.
What I will be doing
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest info and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know their room location.
Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates.
Demonstrate thorough knowledge of hotel information, room categories, rates, packages, promotions, local area, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities to maximize room occupancy.
Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
What we are looking for We look for values such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency with discipline.
We also look for attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are dedicated to providing exceptional guest experiences across our global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences every day. And, our amazing Team Members are at the heart of it all!
Work Locations Embassy Suites Atlanta/Buckhead
Schedule Full-time
Brand Embassy Suites by Hilton
Job Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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The ideal candidate will demonstrate a strong passion for providing exceptional service, possess excellent teamwork skills, maintain open availability, and have a minimum of 1 year experience as a Guest Service Agent. Previous experience with Hilton and working knowledge of OnQ are required.
Shift Pattern:
Full open availability required including weekdays, weekends, and holidays between 7 am – 11:30 pm.
Pay Rate:
$15.75 per hour plus upsell incentives.
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt-free education: wide variety of credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property-specific terms and the terms of the collective bargaining agreement if applicable.
What I will be doing
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest info and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know their room location.
Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates.
Demonstrate thorough knowledge of hotel information, room categories, rates, packages, promotions, local area, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities to maximize room occupancy.
Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
What we are looking for We look for values such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency with discipline.
We also look for attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are dedicated to providing exceptional guest experiences across our global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences every day. And, our amazing Team Members are at the heart of it all!
Work Locations Embassy Suites Atlanta/Buckhead
Schedule Full-time
Brand Embassy Suites by Hilton
Job Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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